l Ability to define and build a managed service that aligns with the client’s business and technology objectives.
l Participate or lead in the analysis, scope of work determination and services pricing models in response to RFP/RFI’s.
l Able to engage with clients to gather requirements and translate these into existing services within the Avanade service offering or to build a specific value proposition for the client.
l Contribute to the design of solutions for the client that will be commercially competitive whilst managing risk.
l Work with the client manager or services sales to identify and scope an opportunity and contribute to deal strategy by engaging with clients to qualify their requirements.
Business Development support
l Drives account penetration through proactive selling of manged services, capabilities, solutions through continuation and extension of existing programs
l Solution / Estimation, and RFx response support
l Support the vertical domain to generate demand from the market.
l Single escalation point for local delivery service from the horizontal
l Resolves delivery issues along with project owners or vertical owners
l Works with vertical or project delivery owners to improve delivery governance and operations metrics.
l Ensure the delivery successful from horizontal perspective, join the project/account review call if needed.
l Working with Operations team, China operation team and PMO Share Service team to manage internal account operations – these include commercial operations, process, coordination etc.
l Overall ownership of horizontal interlock numbers in top line and bottom line
l Resource planning: Demand - Supply management
l Capability build-up: building required capability as per business requirements
l Talent development and performance management
l Being responsible of horizontal resource utilization
l Internal/External conflict management, SLA and Escalation management, Bidding, Pyramid Rationalization, T&M to Managed Service
l 10 + years of working experiences in IT
l ITIL Certified prefered
l Deep understanding of local market from technology perspective
l Solid solution architect background
l Good understanding of different tech stacks and package solutions
l Solid Program Management or Project Management experiences
l Strong communication and collaboration skills
l Demonstrated strong people management
l Excellent communication in English
l Good presentation skills
l Previous hands on experience in designing or building private or public cloud solution is preferred but not a must