国家:

中国

城市:

Beijing, Shanghai

专业领域:

客户关系管理 (CRM)

职位描述

About the role

The CRM Solution Development team at Accenture/Avanade develops customer relationship management solutions, especially using Microsoft Dynamics CRM. These systems are crucial in helping clients track customer engagement, sales, service, marketing and retention.

As Manager of CRM Solution Development, you will be a CRM thought leader and solution architect. You will be responsible for working with clients and leading Accenture/Avanade delivery teams in planning, designing, building, testing and maintaining CRM solutions.

Day-to-day, you will:

  • Design conceptual architecture and technical solutions
  • Lead and review your team’s work, directing efforts to define technical, operational and user requirements
  • Oversee timely and effective resolution of customer issues
  • Ensure that project quality meets standards through KPI identification and testing plan
  • Manage partnership with cross-functional teams to ensure consistent, positive client interaction
  • Manage off-shore resources
  • Participate in sales activities as required.

About you

You are likely a great manager with deep CRM experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to its goals. You are organized, energetic and as comfortable in front of a board room as before a white board with your development team.

Your technical skillset likely includes:

  • Understanding of industry-standard business practices supported by CRM
  • Extensive experience with CRM or other business management software (especially Microsoft Dynamics)
  •  
  • Basic understanding of relational databases.

Your business skillset likely includes:

  • Excellent client management skills
  • Experience leading large complex technology projects
  • Experience managing global CRM teams and working with offshore teams
  • Excellence in communicating and presenting complex information to technical and non-technical stakeholders
  • You likely have at least 10 years of CRM experience and a Bachelor’s degree in a field such as information technology, business technology or engineering.


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