国家:

中国

城市:

Shanghai

专业领域:

IT运维

职位描述

Role Responsibilities:

The IT Support Specialist is responsible for delivering Technical Support services to employees based in the Greater China Region and works as part of a team supporting the Asia-Pacific area. The scope of work includes workstation lifecycle management, end-user technical support, and local infrastructure support.

Avanade ITS Dev Center Support:

·        Follow Avanade ITS processes (incident, problem, configuration, change, and knowledge management)

·        Provide support to ITS dev centre users for Avanade infrastructure

·        Establish and diligently manage customer expectations to maximize end-user productivity and ensure a positive end-user experience throughout the employment.

·        As needed, help develop local policies and procedures while maintaining compliance with global ITS processes, policies, and standards

·        Perform technical onboarding and training for new and current employees

 

Account Management:

·        Represent ITS in the region to increase customer satisfaction through training, status reports, etc.

·        Build relationships with local leadership team to understand and support needs

·        Manage relationships with local vendors and other business partners (facilities resources, Accenture relationships)

 

Manage the ITS Environment

·        High awareness of global support processes

·        Understand and influence where appropriate the environment architecture developed by Corporate HQ

·        Research and implement service enhancements to meet evolving environment and customer needs

·        Manage implementation of the IT environment (i.e. anything that connects to the LAN or telephone system)

·        Purchase and install IT equipment as required

·        Manage process for deploying laptops, system access, software upgrades and any other on-site deployment related activity

·        Ensure systems security including process for providing and discontinuing various levels of systems access in the local development environment

·        Ensure all data relating to customer development is appropriately partitioned and protected from unauthorized access

·        Accountability for regional IT asset management and reporting

Role Requirements:

·        Bachelor’s degree or above

·        2+ years of experience working in a medium to large IT environment

·        Demonstrated customer service skill

·        Windows 10 client skills; Microsoft certification preferred.

·        Basic network troubleshooting

·        Demonstrate good troubleshooting and problem-solving skills

·        Familiarity with ITIL preferred

·        Passion for Microsoft technology

·        Fluent in English


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                埃维诺是一家领先的提供商,专注于利用 Microsoft 生态系统提供创新数字化和云服务、业务解决方案和设计驱动型体验。我们的专业人员将大胆新颖的思维与技术、业务和行业专业知识相结合,帮助我们为我们的客户以及客户的客户和员工带来真正的人文影响。我们为 Accenture Microsoft 业务集团提供技术支持,借助 Microsoft 平台帮助集团公司与客户互动、为员工赋能、优化运营和实现产品转型。埃维诺在全球 26 个国家/地区拥有 50,000 名员工,通过创建尊重多元化和鼓励当地社区交流的协作文化,为客户提供最佳创意。埃维诺由 Accenture LLP 和 Microsoft Corporation 于 2000 年共同创立,埃森哲持有该公司的多数股权。访问 www.avanade.com 了解更多详情。