国家:

中国

城市:

Beijing, Shanghai

专业领域:

IT 运营

职位描述

Role Responsibilities:

The IT Support Specialist is responsible for delivering Technical Support services to employees based in the Greater China Region and works as part of a team supporting the Asia-Pacific area. The scope of work includes workstation lifecycle management, end-user technical support, and local infrastructure support.

Avanade ITS Dev Center Support:

·        Follow Avanade ITS processes (incident, problem, configuration, change, and knowledge management)

·        Provide support to ITS dev centre users for Avanade infrastructure

·        Establish and diligently manage customer expectations to maximize end-user productivity and ensure a positive end-user experience throughout the employment.

·        As needed, help develop local policies and procedures while maintaining compliance with global ITS processes, policies, and standards

·        Perform technical onboarding and training for new and current employees

 

Account Management:

·        Represent ITS in the region to increase customer satisfaction through training, status reports, etc.

·        Build relationships with local leadership team to understand and support needs

·        Manage relationships with local vendors and other business partners (facilities resources, Accenture relationships)

 

Manage the ITS Environment

·        High awareness of global support processes

·        Understand and influence where appropriate the environment architecture developed by Corporate HQ

·        Research and implement service enhancements to meet evolving environment and customer needs

·        Manage implementation of the IT environment (i.e. anything that connects to the LAN or telephone system)

·        Purchase and install IT equipment as required

·        Manage process for deploying laptops, system access, software upgrades and any other on-site deployment related activity

·        Ensure systems security including process for providing and discontinuing various levels of systems access in the local development environment

·        Ensure all data relating to customer development is appropriately partitioned and protected from unauthorized access

·        Accountability for regional IT asset management and reporting

Role Requirements:

·        Bachelor’s degree or above

·        2+ years of experience working in a medium to large IT environment

·        Demonstrated customer service skill

·        Windows 10 client skills; Microsoft certification preferred.

·        Basic network troubleshooting

·        Demonstrate good troubleshooting and problem-solving skills

·        Familiarity with ITIL preferred

·        Passion for Microsoft technology

·        Fluent in English


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