国家:

中国

城市:

Shanghai

专业领域:

Customer Relationship Management (CRM)

职位描述

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.


Come join us

As a CRM Delivery Lead, you are responsible for leading people, project, and program management across an entire CRM system lifecycle. From requirements gathering through implementation, you will work closely with both internal Avanade employees and client stakeholders to ensure on-time, high-quality project delivery. You will also be responsible for the identification and implementation of continuous improvement initiatives, processes, and tools supporting enhancements in productivity, efficiency, issue resolution, and cost.

 

What you’ll do

 

  • Manage collaboration with clients and project teams to develop PMO related tools such as project plans, implementation plans, transition plans, and etc.
  • Establish and support knowledge management repositories
  • Support business development activities or thought leadership in support of Talent Community objectives and priorities
  • Monitor, reports, and responds to issues and risks associated with the project
  • Balance scope, schedule, budget, quality, and risks associated with the project
  • Lead development, implementation, and maintenance of detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomes
  • Manage Avanade and subcontractor staff assigned to the project
  • Lead change management and change enablement processes throughout project duration
  • Assist in the sales process, including estimating work effort and expenses using Avanade standard tools.
  • Engage and partner with appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs)


 

Skills and experiences

  • Extensive experience in CRM solutions (Microsoft Dynamics preferred) and the life cycle of planning, implementing, and maintaining such solutions
  • Demonstrated experience with operation management, systems security, testing, databases, and mobility considerations
  • Experience leading large technology infrastructure projects
  • Experience with specific technologies as specified by hiring manager
  • Experience consulting with external clients on complex projects, including in leadership roles
  • Experience working with global teams on CRM technology implementation and maintenance projects
  • Experience working with offshore teams to facilitate project work
  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form


About you

Characteristics that can spell success for this role

  • Consultative, collaborative, relationship builder
  • Resilient, adaptable, flexible
  • Intellectually curious and passionate about tech
  • Client-centric attitude
  • Passion for learning and development



Enjoy your career

Some of the best things about working at Avanade


  • Pathway to work on industry leading programs of work
  • Opportunity to work with global customers
  • A people-first culture that supports innovation to push teams in new directions
  • Quickly turn your ideas to human impact by cultivating a team that will help clients unlock what’s next
  • Real-time access to technical and skilled resources globally


Find out more about some of our benefits here.


A great place to work


As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!


We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.



Create a future for our people that focuses on


• Expanding your thinking • Experimenting courageously • Learning and pivoting


Inspire greatness in our people by


• Empowering every voice • Encouraging boldness • Celebrating progress


Accelerate the impact of our people by


• Amazing the client • Prioritizing what matters • Acting as one


Learn more


To learn more about the types of projects our team works on, check out these case studies:


  • · What matters to Rathbones is people-first workplace experiences and sustainability
  • · VentilatorChallengeUK manufactures 20 years’ worth of ventilators in 12 weeks to help save lives


Interested in knowing what’s going on inside Avanade? Check out our blogs:


  • Avanade Insights – exchange ideas that drive tomorrow’s innovation
  • Inside Avanade – explore what life is like working at Avanade 

 



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埃维诺是全球领先的数字化创新领导者,为客户提供基于微软技术的云服务、商业解决方案、以设计为驱动的用户体验。埃维诺遍布全球26个国家的59000名专家,每天都在为我们的客户以及他们的员工、客户提供真正的人性化服务,产生深远影响。    


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埃维诺成立于2000年,是一家由埃森哲和微软成立的合资公司,埃森哲持有大部分股权。了解更多,请登陆 www.avanade.com 。