CRM Tech Lead/ Delivery Lead
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职位描述
As a CRM Delivery Lead, you are responsible for leading people, project, and program management across an entire CRM system lifecycle. From requirements gathering through implementation, you will work closely with both internal Avanade employees and client stakeholders to ensure on-time, high-quality project delivery. You will also be responsible for the identification and implementation of continuous improvement initiatives, processes, and tools supporting enhancements in productivity, efficiency, issue resolution, and cost.
Key Role Responsibilities:
- Manage collaboration with clients and project teams to develop PMO related tools such as project plans, implementation plans, transition plans, and etc.
- Establish and support knowledge management repositories
- Support business development activities or thought leadership in support of Talent Community objectives and priorities
- Monitor, reports, and responds to issues and risks associated with the project
- Balance scope, schedule, budget, quality, and risks associated with the project
- Lead development, implementation, and maintenance of detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomes
- Manage Avanade and subcontractor staff assigned to the project
- Lead change management and change enablement processes throughout project duration
- Assist in the sales process, including estimating work effort and expenses using Avanade standard tools.
- Engage and partner with appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs)
Capability Requirements:
You are likely an experienced project manager with deep CRM roots, someone who can engage with clients and translate their needs into project blueprints, schedules and deliverables.
Your technical skills may include:
- Extensive experience in CRM solutions (Microsoft Dynamics preferred) and the life cycle of planning, implementing, and maintaining such solutions
- Demonstrated experience with operation management, systems security, testing, databases, and mobility considerations
- Experience leading large technology infrastructure projects
- Experience with specific technologies as specified by hiring manager
Your non-technical skills may include:
- Experience consulting with external clients on complex projects, including in leadership roles
- Experience working with global teams on CRM technology implementation and maintenance projects
- Experience working with offshore teams to facilitate project work
- Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
Preferred Education Background:
Bachelor's degree in a relevant field preferred.
Preferred Years of Work Experience:
You likely have a minimum of 5+ years of relevant experience, including CRM and project management.
What we offer you
Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.
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关于埃维诺
埃维诺是全球领先的数字化创新领导者，为客户提供基于微软技术的云服务、商业解决方案、以设计为驱动的用户体验。埃维诺遍布全球26个国家的59000名专家，每天都在为我们的客户以及他们的员工、客户提供真正的人性化服务，产生深远影响。
凭借我们数量最多的微软认证 (60,000+) 和 18 项（总计 18 项）微软金牌资质，我们在帮助企业发展和解决他们面临的最艰难挑战方面具有独特的优势。
我们是一家以人为本的公司，致力于提供多元、包容的工作环境，让我们的员工在舒适工作的同时充分展现自我。我们是一家负责任的企业，致力于创建一个可持续发展的世界，帮助弱势群体开拓自己的潜能。
埃维诺成立于2000年，是一家由埃森哲和微软成立的合资公司，埃森哲持有大部分股权。了解更多，请登陆 www.avanade.com 。
