国家:

中国

城市:

Beijing

专业领域:

客户关系管理 (CRM)

职位描述

Role Overview:
As a CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Key Role Responsibilities:
Day-to-day you will:
-Translate business requirements into CRM business solutions- Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope
- Contribute to requirements management, including approval, communication, traceability, and re-use 
- Contribute to transfer of functional requirements to development and test team members
- Leverage CRM workflow technology to automate business processes
- Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements- Stay informed on updates and new releases in CRM technologies 
- Educates end users on CRM functionality, as needed

Key Role Skill & Capability Requirements:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organizations forward through innovation.  

Technical Requirements: 
-Strong knowledge of CRM Systems and business solution implementations
- Demonstrable experience in Business Process Reengineering (BRP)
- Strong knowledge of CRM issue diagnosing and troubleshooting- Experience with specific technologies as specified by hiring manager

Non-Technical Requirements:
- Experience consulting with external clients on complex projects
- Experience working with global teams on CRM technology implementation and maintenance projects
- Experience working with offshore teams to facilitate project work
- Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

Preferred Education Background:
You are likely to have a Bachelor’s degree in a relevant field, or an equivalent combination of education and experience.

Preferred Years of Work Experience:
You are likely to have at least 3-5 years of relevant work experience, including CRM.
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关于埃维诺

埃维诺是一家领先的提供商,专注于利用 Microsoft 生态系统提供创新数字化和云服务、业务解决方案和设计驱动型体验。我们的专业人员将大胆新颖的思维与技术、业务和行业专业知识相结合,帮助我们为我们的客户以及客户的客户和员工带来真正的人文影响。我们为 Accenture Microsoft 业务集团提供技术支持,借助 Microsoft 平台帮助集团公司与客户互动、为员工赋能、优化运营和实现产品转型。埃维诺在全球 26 个国家/地区拥有 50,000 名员工,通过创建尊重多元化和鼓励当地社区交流的协作文化,为客户提供最佳创意。埃维诺由 Accenture LLP 和 Microsoft Corporation 于 2000 年共同创立,埃森哲持有该公司的多数股权。访问 www.avanade.com 了解更多详情。