国家:

中国

城市:

Beijing

专业领域:

客户关系管理 (CRM)

职位描述

Do you know what people want and how they can get it? So do we.

You love helping clients harness the power of technology to help solve their business challenges.

About you

You see both the big picture and the small details that lead to successful solutions, and you know how to make them all work together. You’re passionate about software and how it can help some of the world’s leading companies move forward through innovation.

About the job

As a Customer Relationship Manager (CRM) Business Analysis Manager, you are responsible for identifying, developing and putting into practice the right CRM solutions. You give sound advice on project management, business process development and implementation to meet business objectives. You’re comfortable to give the guidance and training that helps users work with the latest systems and technologies confidently.

Day to day, you will:

  • Work with your delivery teams and stakeholders to translate business requirements into CRM solutions
  • Identify, design and configure CRM solutions, guiding senior client teams, users and IT colleagues
  • Gather and take ownership of system requirements
  • Direct functional requirements to your development and test teams
  • Determine any patches and upgrades required to the CRM system
  • Guide users on how to use CRM effectively
  • Participate in sales activities as required.
  • Travel as needed.

Your skills

You’re an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor’s degree, preferably in Computer Science, Business Administration, Finance or Information Technology. You already have around five years of experience in business systems analysis, design or management, and at least three years of managing business and technical teams.

Your business skillset likely includes:

  • Excellent client management skills
  • Experience leading large complex technology projects
  • Experience managing global CRM teams and working with offshore teams
  • Excellence in communicating and presenting complex information to technical and non-technical stakeholders
  • Extensive experience with Microsoft Dynamics CRM
  • Thorough knowledge of CRM systems and putting business solutions into practice

You likely have at least 10 years of CRM experience and a Bachelor’s degree in a field such as information technology, business technology or engineering.



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