Azure Security Technical Support Consultant
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职位描述
As an Azure Security Technical Support Consultant, you will contribute to the overall IT Support function. You will leverage your technical knowledge and provide technical support for our clients, especially for escalated issues from more junior team members. Additionally, you will ensure defined procedures, practices and methods are being adhered to by the junior team members. Overall, you will work closely with upper management to resolve simple to complex issues within your department.
Primary Responsibility and Tasks:
Working on the team, you predominantly help partners solving the toughest problems.
This is a support position in our team, and support Partners to determine the best solution for the customer, provide assistance in both presales and advisory services, technical trainings.
This position has ability to develop, test and deploy solutions in both cloud and hybrid scenarios.
You will be responsible for resolving presales/deployment issues, delivering training, and taking the challenge to handle escalated problems.
You are passionate about technology and helping others.
You must be highly observant and skilled in daily-basis in order to identify and resolve issues.
This requires empathy, outstanding logic skills, excellent communication skills, the ability to think differently than the crowd, and a genuine desire to help people do their best.
Technical Qualifications:
• Current Microsoft certificate or other Microsoft Premier certification(s) in the technologies supported.
• Experienced in delivering technical presentations.
• Experience delivering to customer/partner technical support and solutions.
• Strong experiences on Microsoft products and online solutions, especially for Azure Security, etc.
• At least 5 years related working experiences and has strong industrial background of Microsoft solutions.
• Demonstrated passion for MS products and technologies.
• Advanced technology Infrastructure or technical problem-solving skills.
• Fluent written and oral English skills.
Business Qualifications:
• Can communicate in English.
• Ability to confidently deliver solution guidance.
• Capable of building and sustaining strong technical relationships as a trusted advisor.
• Must to have the ability to collaborate across multiple teams.
• Must to possess strong Active Listening Skills.
• Ability to analyze and drive root cause of a problem.
• Previous experience in a consulting position helpful.
• Demonstrated leadership qualities and project management skills.
What we offer you
Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee share purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay.
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关于埃维诺
埃维诺是全球领先的数字化创新领导者，为客户提供基于微软技术的云服务、商业解决方案、以设计为驱动的用户体验。埃维诺遍布全球26个国家的59000名专家，每天都在为我们的客户以及他们的员工、客户提供真正的人性化服务，产生深远影响。
凭借我们数量最多的微软认证 (60,000+) 和 18 项（总计 18 项）微软金牌资质，我们在帮助企业发展和解决他们面临的最艰难挑战方面具有独特的优势。
我们是一家以人为本的公司，致力于提供多元、包容的工作环境，让我们的员工在舒适工作的同时充分展现自我。我们是一家负责任的企业，致力于创建一个可持续发展的世界，帮助弱势群体开拓自己的潜能。
埃维诺成立于2000年，是一家由埃森哲和微软成立的合资公司，埃森哲持有大部分股权。了解更多，请登陆 www.avanade.com 。
