Customer Relationship Management (CRM)


Do you want to contribute to the digital transformation of one of the world's largest charities, beer breweries or oil companies? As senior Dynamics 365 CE lead consultant you help our customers in defining their digital strategy and you are co-responsible for the delivery of large Dynamics 365 CE projects. You will be involved in the entire process - from proposal to completion and aftercare of the digital transformation. You will become part of our global digital practice and work in multidisciplinary teams on a wide range of Customer Experience projects. Our team consists of over 50 CRM consultants in the Netherlands, and over 40,000 colleagues worldwide.

You support and guide customers in their digital transformations to improve and digitize their customer experience. You immerse yourself in complex customer challenges on a strategic, tactical and operational level. In workshops, you guide the customer to develop the optimal solution, which you will then realize with your team of Avanade colleagues. As the Senior Lead Consultant, you guide (part of) the team and act as a coach for less experienced colleagues. We have a large offshore workforce, and this means that you will also manage outsourcing of parts of the solution. For these offshore colleagues you will also function as a team leader and you will assess the delivered work. Furthermore, you closely collaborate with colleagues from Avanade from other focus areas, the various stakeholders at the customer and with our parent organizations Accenture and Microsoft as we often do projects together with them.


Within Avanade, we mainly work according to the agile method. The customers you work for are the top 500 largest companies in various industries. Depending on your ambitions, you can be involved in pre-sales projects, help steer the internal organization and the development of the team, specialize within a branch or one of the Dynamics 365 CE domains. You can grow towards a Solution Manager/Architect (both in the Netherlands and internationally), a Delivery Manager or Management Consulting.

Avanade is the employer of choice if you want to work with Dynamics 365 CE at the highest level and if you want to be part of a great international team of experienced Microsoft professionals. You can benefit from the experience and opportunities that Accenture and Microsoft offer. There are plenty of opportunities to study and, thanks in part to our company structure, we are an employer with infinite possibilities to grow. Make a difference in your career at Avanade.

"An informal culture with a professional and enthusiastic image and way of working, that's what I get every day at Avanade. When I put on the orange 6 years ago, I was overwhelmed by the amount of knowledge available here. My colleagues are helpful and like to share. Cool! I enjoy it most when we successfully work with the customer and as a team put our knowledge into practice and really make a difference. Customer interest and personal development are paramount here." - Ben, senior 365 CE lead consultant.

You make a difference because:

  • You have at least 6 years of experience as a Dynamics 365 CE (or other CRM platform) consultant or developer, including 2 years as a team lead;
  • You have good knowledge of Dynamics 365 CE, certification is an advantage. Another CRM platform is also possible;
  • You have experience with the integration capabilities of Dynamics 365 CE and other systems;
  • You have worked on multiple cool CRM implementations;
  • You are in possession of a completed bachelor's or master's degree.

Do you think you don't quite meet the above but have a can-do mentality and are constantly challenging yourself to learn new things? Reach out to us!

Why would you choose Avanade?

  • a diverse and inclusive organization;
  •  an attractive salary and additional benefits;
  • a focus on training and your personal development and growth;
  • interesting clients and projects.

We encourage you to speak candidly with our recruiters about your career aspirations and expectations during the recruitment process. In return, we are committed to communicating transparently with you about our intent and goals regarding this position.

Do you feel the match?

Do you recognize yourself in this description and would you like to get to know us? Then apply immediately by sending in your CV via our website. 

For more information visit, read the stories of our employees on Be Orange and for an impression of the atmosphere visit our Instagram or Facebook page.

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Over Avanade

Avanade is de toonaangevende aanbieder van innovatieve digitale diensten en cloudservices, en zakelijke en op gebruikservaring gebaseerde oplossingen op het Microsoft-ecosysteem. Onze professionals combineren innovatieve ideeën met technologische, zakelijke en branche-expertise voor een echte impact op onze klanten en hun klanten en medewerkers. Wij zijn de drijvende kracht achter de Accenture Microsoft Business Group en helpen bedrijven met behulp van het Microsoft-platform klanten tevreden te stellen, medewerkers alle benodigde tools te geven en processen te optimaliseren. Avanade heeft 50.000 medewerkers in 26 landen die samenwerken aan innovatieve ideeën. In deze samenwerkingscultuur is een belangrijke rol weggelegd voor diversiteit en de community's waarin wij actief zijn. Avanade, waarin Accenture een meerderheidsbelang heeft, werd in 2000 opgericht door Accenture LLP en Microsoft Corporation. Lees meer op