Customer Relationship Management (CRM)


Do you enjoy connecting people with technology? So do we.

Avanade is looking for a junior Business Consultant who loves solving problems with Microsoft technology and who uses their good interpersonal and organizational skills to build positive relationships. Are you at the start of your career and want to grow working with innovative solutions for large companies in a team of Microsoft professionals? Keep reading!

What will you be doing?

As a Dynamics 365 CE consultant at Avanade, you will work towards the best solutions for our customers as part of a team. You'll become part of our global digital practice and work in multidisciplinary teams on a wide range of Customer Experience projects. Our team consists of over 50 CRM consultants in the Netherlands and over 40.000 colleagues worldwide. 

We help large international companies in various industries with their digital transformation issues, which guarantees challenging work on large and complex projects. Our projects last from a few months to several years. Your talent, skills and development are taken into account when working on projects. On projects, you will work together with a product owner, solution architect, delivery lead, technical team lead and (junior) Dynamics 365 CE consultants and developers. As a consultant, you will be responsible for identifying, developing and deploying end-user solutions in CRM systems. Through deep functional knowledge and familiarity with the CRM application in use, you will ensure that client business requirements are met while providing a variety of advisory services around project management, business process development, implementation support, and end-user training as needed. You will also support project planning and requirements gathering efforts across CRM projects. You’re a natural bridge between consultants and clients, especially when projects are starting up. With your great interpersonal and presentation skills, you establish relationships quickly. You love working in an informal environment where change is the norm while utilizing your initiatives to realize results.

Avanade is the employer of choice if you want to work with Dynamics 365 CE at the highest level and be part of a cool international team of experienced Microsoft professionals. You can take advantage of the experience and opportunities that Accenture and Microsoft offer. There are plenty of opportunities to study and, thanks in part to our company structure, we are an employer with infinite possibilities to grow. 

In this role, you’ll:

  • Transform business requirements into CRM business solutions;
  • Work with the technical team to make sure that your clients' needs are incorporated into the specifications and functions
  • Leverage CRM workflow technology to automate business processes
  • Stay informed on updates and new releases in CRM technologies
  • Support testing the proposed system and train users
  • Of course you will get time to develop yourself and these skills at Avanade.

Your skills include:

  • You have a passion for learning and want to grow within the consultancy space with skills including communication, time management, business sense, and eventual in-depth CRM knowledge;
  • You have relevant experience through internships or prior functions with transforming business requirements into a straightforward and technical model, and match processes to application requirements.
  • You are eager to work with clients and manage their expectations effectively;
  • You've recently graduated or between 0 and 3 years of relevant work experience. Examples include but are  not limited to: Business Information Systems, Business Information Management;
  • Experience or familiarity with Dynamics 365 is a plus;
  • You are currently a residence within the Netherlands;
  • You are fluent in both Dutch and English.

Why would you choose Avanade?

  • You will become part of an active and growing CRM community! If you share our passion for technology, consulting and customer success, we will help you build the skills and experience that will prepare you for greater responsibilities and rewards.
  • Your future colleagues will help you with questions and challenges. Moreover, there is a pleasant, informal working atmosphere.
  • Knowledge development is our focus, and we ensure this both by offering formal training opportunities as well as informal evenings where peers share their knowledge. To help with this you get assigned a career advisor. That is a colleagues that is more senior and will help you establish a desired career path;
  • With your passion, you can use the latest Microsoft technology to make a daily difference for our customers in the Enterprise market;
  • We have a strong focus on the career and development opportunities of all our people. Everyone has a career advisor who will work with you to create a plan and guide you in choosing from the many training opportunities we offer;
  • We offer the opportunity to be socially involved during working hours and to dedicate yourself to a good cause;
  • We have very attractive terms of employment: lease car, bonus scheme, phone and laptop, good pension plan, possibility to work part-time (min 32 hours) and many other extras.

Do you feel the match?

Do you recognize yourself in this description and would you like to get to know us? Then apply immediately by sending in your CV via our website. Applying by e-mail is not possible.

For more information visit, read our employee stories at Be Orange and for an impression of the atmosphere visit Instagram or our Facebook page.

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Over Avanade

Avanade is de toonaangevende aanbieder van innovatieve digitale diensten en cloudservices, en zakelijke en op gebruikservaring gebaseerde oplossingen op het Microsoft-ecosysteem. Onze professionals combineren innovatieve ideeën met technologische, zakelijke en branche-expertise voor een echte impact op onze klanten en hun klanten en medewerkers. Wij zijn de drijvende kracht achter de Accenture Microsoft Business Group en helpen bedrijven met behulp van het Microsoft-platform klanten tevreden te stellen, medewerkers alle benodigde tools te geven en processen te optimaliseren. Avanade heeft 50.000 medewerkers in 26 landen die samenwerken aan innovatieve ideeën. In deze samenwerkingscultuur is een belangrijke rol weggelegd voor diversiteit en de community's waarin wij actief zijn. Avanade, waarin Accenture een meerderheidsbelang heeft, werd in 2000 opgericht door Accenture LLP en Microsoft Corporation. Lees meer op