Land:

Nederland

Steden:

Utrecht

Vakgebied:

Customer Relationship Management (CRM)

Functieomschrijving

Avanade creates change for a living and joining us is your chance to do the same. Founded in 2000 by Accenture LLP and Microsoft Corporation, we have 22,000 people in more than 20 countries helping the world’s biggest and most innovative organizations realize results in a digital world – with business technology solutions, cloud, and managed services that combine insight, innovation, and expertise in Microsoft technologies. Find out more at avanade.com/careers

 

The D365 Digital Service COE Solution Area Architect works with the CoE Team responsible for driving sales and revenue for the D365 Digital Service business through prospecting, acquisition, development, and expansion customer opportunities.

 

In this role, you are cross-industry and provide technical and solution envisioning expertise to the Area, Country, and Regional Sales and Solution Area Teams. You help develop and execute sales strategies, drive proposal efforts, and provide technical sales support.  You specialize in Microsoft Dynamics CE Solutions for Field Service and/or Customer Service and, therefore, provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development.

 

Your Primary Responsibilities & Objectives Include:

Sales Support (60%)

  • Proactively delivering strategic messages and roadmaps to both new and existing customers within the Local Account Groups 
  • Working with the Business Development/Sales Team to develop and execute selling strategies
  • Providing pre-qualification expertise to evaluate customers business needs and align them based upon Avanade differentiators 
  • Consistently building depth in breadth in technology expertise thru Avanade’s multiple tools, mandated training, access to enterprise cutting edge engagements 
  • Helping the customer see what is possible with technology (visionary) 
  • Managing customer information using internal tools such as the internal CRM system, deal pricing tool, and/or regional sales spreadsheets 
  • Delivering quality presentations (both written and oral) and customized product demonstrations (POC) 
  • Serving as the Solution Lead for new opportunities and direct proposal efforts 
  • Understand customer business requirements to the depth you are able to spark conversation around new opportunities (the what is possible with technology)

 

Solution Development (30%) 

  • Building relationships with Accenture, Microsoft, industry groups, and customers 
  • Giving input to the Global COE Team in developing and executing plans for brand development, customer referrals, market awareness and market positioning 
  • Representing Avanade at relevant customer and industry events and write POV documents/conduct webinars which create positive exposure for Avanade’s brand 
  • Contributing to the development of Avanade intellectual property, including assets and knowledge capital 
  • Evangelizing the Field Service and/or Customer Service solutions across the Globe 

 

Customer Delivery (10%) 

  • Project kickoff support 
  • Customer/Prospect training 

 

Objectives/Metrics for CoE Solution Area Architect:

  • Sales Support (sales and revenue targets) 
  • Solution Assets
  • Harvesting of Field-generated Assets 
  • Continual Growth and Maintaining of Technical Skills and Certifications 
  • Avanade Capability Readiness and Thought Leader (Solution Architecture and Sales)
  • Active in Avanade Technology Communities while Demonstrating Leadership 
  • Active in Field Service and/or Customer Care Communities while Demonstrating Leadership 

 

Your Technical & Non-Technical Skills Include:  

  • Deep functional and technical acumen and understanding of Microsoft Dynamics CE for Field Service and/or Customer Service 
  • Understand and articulate integration architectures including development tools/products and standards 
  • Strong Customer Service Orientation 
  • Business Process Analysis and Design 
  • Field Service Industry Expertise 
  • Customer Service Expertise 
  • Contact/Call Center Expertise
  • Strong knowledge of the following D365 (and underlying technologies):
    • Azure (including IoT)
    • Microsoft Power Platform
    • Microsoft Office
    • Resco
  • Demonstrated experience in CRM either in presales or customer solution development - delivery background is strongly preferred
  • Extensive experience with Field Service technologies (eg. FieldOne, IBIS, Wennsoft, ServiceMax) and Contact Centre technologies (eg. Genesys, Avaya, SAP)
  • ERP experience is considered an asset
  • Technical/Other Skills: Microsoft CRM, Microsoft SharePoint, strong background on Microsoft technologies/trends
  • Demonstrated success in the leading and managing of people in a team-based environment
  • Excellent presentation and written & verbal communication skills
  • Strong consulting and client facing skills
  • Bachelor’s degree with technology focus or equivalent work experience

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Over Avanade

Avanade is een toonaangevende aanbieder van innovatieve digitale diensten, zakelijke en op gebruikservaring gebaseerde oplossingen voor onze klanten. Onze mensen en het Microsoft-ecosysteem spelen hierbij een sleutelrol. Onze professionals combineren technologie, organisatie en branche kennis om oplossingen te ontwikkelen die onze klanten en hun klanten helpen goede resultaten te boeken. Avanade heeft 29.000 medewerkers in 23 landen die digitaal samenwerken aan innovatieve ideeën. In onze cultuur is een belangrijke rol weggelegd voor diversiteit en de community's waarin wij actief zijn. Wij zoeken getalenteerde mensen die een unieke bijdrage kunnen leveren en de diversiteit binnen en buiten het bedrijf kunnen stimuleren. Iedereen is welkom. Avanade, waarin Accenture een meerderheidsbelang heeft, werd in 2000 opgericht door Accenture LLP en Microsoft Corporation. Lees meer op www.avanade.com.