Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney

Area of expertise:

Customer Relationship Management (CRM)

Job Description

As a CRM Functional Lead, you utilise your in-depth knowledge to design Dynamics 365 and Power Platform based solutions to solve complex business problems. You lead the functional design of a solution, eliciting and refining requirements, identifying fit-gaps, imagining and building solutions, and being there for our clients with their go-live experience. You are the first point of contact for the product owner and critical client stakeholders. You understand how to use the Microsoft Power Platform to solve business challenges and can articulate the business value of your solutions. You lead a team of consultants, business analysts and testers as they engage with the client through various channels.

You will be primarily focused on designing and implementing Dynamics 365 and Power Platform solutions on complex projects in medium to large enterprises.

You are also seen as an expert within the Dynamics 365 community and you routinely share your knowledge on bleeding edge topics in community and internal events.

Key Role Responsibilities

Day-to-day you will:

  • Contribute across all phases of Avanade projects (Discovery, Envision & Prepare, Construct & Evolve, Accept & Release)
  • Leverage your Business Analysis and Industry expertise to conduct Business Process Analysis, capture Business Requirements, Design and Implement CRM solutions
  • Lead the team in workshops, agile ceremonies and other client meetings
  • Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
  • Design and Configure Dynamics 365 CE Solutions
  • Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery
  • Assist in sales activities and planning as required
  • Travel as needed. You will be required to travel based on Project requirements.

Key Role Skill & Capability Requirements

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organisations forward through innovation.

Your technical skills include:

  • Understanding of common Industry standard business practices supported by Dynamics 365 CE.
  • Hand-on experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Dataverse, including a deep practical knowledge of configuring solutions (tables, forms, views, relationships, business rules, Flows, Power Fx, app-specific functionality such as SLAs)
  • Experienced with requirements management through Azure DevOps (or similar e.g. Jira)
  • Experience in implementing Marketing Automation, Sales, Customer Service, Field Service and xRM solutions.
  • Experience in a Software as a Service (SaaS) environment
  • A solid understanding of Relational Database concepts.
  • Experience working in both Agile and Waterfall delivery models.

Your non-technical skills include:

  • Human Centred Design
  • Client management skills and the ability to work with customers to develop and manage an action plan.
  • Consulting experience working with external clients.
  • Ability to wear multiple hats on a project ranging from Business Analysis, Design, Testing and Training.
  • Experience working with global/offshore teams on CRM technology implementation and maintenance projects.
  • Excellent interpersonal, presentation and communication skills
  • Bachelor’s degree in business systems or related field
  • At least PL-200: Microsoft Certified: Microsoft Power Platform Functional Consultant

Benefits We Offer

  • Opportunity to work for Microsoft’s Global Alliance Partner of the Year (17 of the last 20 years!) 
  • Exceptional development and training with a minimum 80 hours/year of training and paid certifications 
  • Avanade University – real-time access to technical and skilled resources globally 
  • 18 weeks paid Parental Leave benefit - available for both parents regardless of gender and fully applicable to same-sex families – and can be taken in a range of flexible ways to suit each family’s
  • MyDays - 5 days of leave each year - this benefit supports Avanade's commitment to promoting a healthy balance between work and home life and it can also be taken to honour employees cultural beliefs.
  • Gadget and Wellbeing allowance paid annually

Please Note:

This role requires direct contact with Avanade clients as well as attendance in person at Avanade workplaces and other company sponsored meetings and events.  In order to comply with our client requirements and Avanade’s own health and safety obligations this role requires the Applicant to be fully vaccinated against Covid-19. Proof of vaccination will be required during the application process.  Applicants who have appropriate written proof of a medical or religious reason for not being fully vaccinated against COVID-19 may provide such documentation.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at