Domaine de spécialisation :

IT Operations

Description du poste


Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

More information about our benefits : Avanade Benefits

About the role

Scope of work :

  • Nature of Work : Provides technical, administrative, or operational support with developed understanding of processes, procedures & best practices
  • Scope of Work : Primarily focused on own work, and execution of prescribed work plans
  • Complexity : Slightly more complex assignments that are usually amenable to standard processes and routines
  • Discretion : Some discretion in how work is approached, but still primarily delivering work aligned to standard processes
  • Organizational Impact : Work efforts primarily impact self and immediate team
  • Supervision Received : General oversight from more senior colleagues / managers
  • Supervision Provided : Provides informal supervision to less experienced colleagues on routine matters
  • Knowledge Applied : Applies basic knowledge of a learned occupation / discipline, or strong understanding of organizational policies and processes. A work-relevant degree is typical at this stage

Key Responsibilities :
Day-to-day, you will :

  • Follow local policies and procedures that comply with global ITS standards
  • Assist in documenting local IT environment (e.g., network diagrams, system configurations, etc.)
  • Own IT asset lifecycle management efforts (e.g., inventory, imaging, distribution, support, retirement, etc.)
  • Support procurement of new devices and accessories. 
  • Host IT onboarding sessions for new hires in your region.
  • Take responsibility for office/regional events using tools like Live Events
  • Support Mac/Windows OS issues
  • Take responsibility for deploying laptops, system access, software upgrades and any other on-site deployment related activity

 Managing IT Environment :

  • Assist in implementations affecting the IT environment (e.g., LAN, communications)
  • Ensure system security through systems access rights in the local environment; helps ensure sensitive stakeholder data is protected
  • Manage Stakeholder relationship in your office, both with Accenture and Avanade 

 Operational Support : 

  • Detect, receive, and log internal customer incidents and service requests, investigating with stakeholders
  • Perform customer incident identification, following defined investigation, resolution, escalation and documentation procedures
  • Perform incident notification and escalation to ensure incidents and service requests are communicated effectively, receiving needed attention
  • Assist in delivering IT production systems and services, monitoring incident, issues, and outages

About you

 Required Skills :


Your technical/nontechnical skills may include : 

  • Working knowledge of Microsoft platform technologies and tools
  • Basic understanding of Active Directory, M365 - Knowledge of TCP/IP, Ethernet, Internet, and VPN Network Skills 
  • Familiarity with ITIL
  • Working knowledge of Incident Management Tools like Service Now. 
  • Understanding of and ability to troubleshoot latest Windows and Mac OS
  • Customer-oriented attitude with great presentation and interpersonal skills
  • Clear and concise oral and written communication 
  • Stakeholder expectations management experience
  • Good at directing own work and time management
  • Fluent language skills in Finnish and English 

 Preferred Skills :


  • Relevant previous experience from working in a support or related function in an IT environment
  • You will likely possess an undergraduate degree (or equivalent), preferably in IT-related field
  • MCP in latest OS preferred; hires strongly encouraged to obtain certifications within two years of hire

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À propos d'Avanade

Avanade est le premier intégrateur de services numériques et cloud, de conseil, de solutions sectorielles et d'expériences innovantes dans l'ensemble de l'écosystème Microsoft. Chaque jour, nos 56 000 professionnels répartis dans 26 pays font la différence sur le plan humain pour nos clients, leurs employés et leurs clients finaux.

Comptant à notre actif le plus grand nombre de certifications Microsoft (plus de 60 000) et les 18 compétences Microsoft de niveau Gold, nous sommes idéalement positionnés pour aider les entreprises à se développer et à relever leurs défis.

Nous sommes une entreprise centrée sur l'humain, qui s'engage à offrir un environnement de travail inclusif encourageant le "bien être soi-même" au travail. En qualité d'entreprise responsable, nous contribuons à bâtir un monde durable et aidons les jeunes des communautés sous-représentées à exploiter leur potentiel et à se réaliser.

Détenue majoritairement par Accenture, la société Avanade a été fondée en 2000 par Accenture LLP et Microsoft Corporation. Pour en savoir plus