Clermont-Ferrand, Lyon, Nantes, Paris, Toulouse

Domaine de spécialisation :

Customer Relationship Managementt (CRM)

Description du poste

About the role

Part business, part creative, part technology. The DS&S Enterprise Architect develops Digital Sales & Service solutions, with Microsoft Dynamics 365 Customer Engagement at the heart of it, in all the “flavours”: sales, call center, customer care, field services, digital marketing, etc. always taking into account the full ecosystem where CRM sits, including technologies such as chatbots, blockchain, Office365, Adobe and other third party software. These systems are crucial in helping clients track customer engagement, sales, service, marketing and retention.  But not alone, this person should be open-minded in terms of building functional solutions with all the Microsoft stack of products and 3rd party products such as Adobe.

As DS&S Enterprise Architect, you will be a thought leader and solution architect. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing and maintaining CRM solutions.

Day-to-day, you will:

  • Understand customer needs
  • Demo and show the platforms capabilities
  • Design conceptual architecture and technical solutions including not only Dynamics 365 Customer Engagement but also the rest of the Microsoft stack and 3rd party products.
  • Lead and review your team’s work, directing efforts to define technical, operational and user requirements
  • Lead the Philippines Delivery Center DS&S demo team that will prepare demos and PoCs for deal pursuits.
  • Lead the deliverability of the solution, including signing-off and leading internal approval processes.
  • Oversee timely and effective resolution of customer issues
  • Ensure that project quality meets standards through KPI identification and testing plan
  • Manage partnership with cross-functional teams to ensure consistent, positive client interaction
  • Be part of the delivery team for specific projects
  • Be able to run QA and verify the correct implementation of the designed solution.

About you

You are likely a great professional with deep Sales & Services experience. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to its goals. You are curious about digital disruption and innovation, you are organized, energetic and as comfortable in front of a board room as before a white board with your development team. You like both branches of the business, the sales/presales and the customer/delivery.

Your technical skillset likely includes:

  • Understanding of industry-standard business practices supported by CRM
  • Extensive experience with CRM or other business management software (especially Microsoft Dynamics)
  • Experience with Software-as-a-Service environments
  • Basic understanding of relational databases.
  • Clear understanding of the Microsoft platform to ensure a business solution
  • Good understanding of the ISV ecosystem

Your business skillset likely includes:

  • Excellent client management skills
  • Experience leading large complex technology projects
  • Experience managing global CRM teams and working with offshore teams
  • Excellence in communicating and presenting complex information to technical and non-technical stakeholders
  • Self-starter and able to work independently with minimal supervision.

You likely have at least five years of CRM experience and a Bachelor’s degree in a field such as information technology, business technology or engineering.

About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at

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À propos d'Avanade

Avanade est le chef de file dans l'offre de services digitaux novateurs, de solutions métiers et d'expériences orientées vers la conception, exploitant la force des équipes et l'écosystème Microsoft. Nos professionnels associent expertises technologique, commerciale et sectorielle pour créer et déployer des solutions utiles pour les clients et leurs consommateurs. Le réseau d’Avanade regroupe 29 000 personnes dans 23 pays. À nos yeux, la collaboration est une véritable culture qui nous permet de mettre à l’honneur la diversité et d’être le reflet des communautés dans lesquelles nous opérons. Nous accueillons tous types de collaborateurs, et cherchons des personnes talentueuses capables d'investir leur personnalité dans leur travail, formons des équipes inclusives et encourageons la diversité à l'intérieur comme à l'extérieur de l'entreprise. Avanade, dont Accenture est le propriétaire majoritaire, a été fondé en 2000 par Accenture LLP et Microsoft Corporation. En savoir plus sur