Pays:

Canada

Villes:

Montreal

Domaine de spécialisation :

Gestion des services

Description du poste

Welcome to the Avanade Digital Innovation Studios, where the best in creative and technology mix it up to push the boundaries of innovation. We're a fast-moving, big-idea-dreaming, mishmash of designers, UX architects, technologists, delivery experts, writers, and more, who, when brought together, create trans formative digital experiences for some of the biggest and best brands on the planet. Sound like a place you wouldn't mind hanging your hat? Great, in North America you can find us in Atlanta, Chicago, Houston, Los Angeles, NYC, Raleigh, Seattle, and Toronto/Montreal.

Do you always deliver what you’ve promised? So do we.

At the heart of every great technology solution is great management, always making sure that the project delivers what it set out to do and matches expectations.

About the role

As a Service Delivery Manager, you are a crucial liaison between Avanade technical and functional teams to our customers, ensuring that what we deliver meets the customers’ expectations.

The Service Delivery team ensures that our work meets the clients contract targets and Service Level Agreements (SLAs).  This involves working closely with technical and functional teams within the Avanade delivery centers to meet operational, contractual and financial obligations.

You will work, and potentially lead other service delivery professionals across the organization on large, complex accounts.

You will serve as a vital bridge between our delivery center teams and our clients – advocating for clients to ensure that our technical staff understands their needs, while supporting the delivery team to help clients understand technical and functional limitations or delays in delivery.

Day-to-day, you will:

·        Be the single point of contact into Managed Services for customer stakeholders

·        Manage, develop and maintain client relationships and cross functional teams

·        Identify new opportunities

·        Produce service level reporting and chair performance review meetings

·        Monitor service delivery costs for each of your assigned customer accounts

·        Drive continuous improvement initiatives for each assigned customer account

·        Keep up to date with industry trends and new offerings

About you

  • You have excellent communications and interpersonal skills
  • You speak French fluently
  • Previous experience presenting to Director level and above executives
  • You have managed business relationships in the past
  • You have good business acumen
  • You have participated with preparing proposals, SOWs, and formal business agreements
  • You have a proven track record of meeting/exceeding customer or management expectations
  • You are a problem solver and are not afraid of being faced with a challenge you have not met before
  • You understand that managers are there to manage difficult situations and make the best of them
  • You want to join a team that works hard 

Qualifications 

  • Able to travel 25%

Must be bilingual – FrenchService Now, JIRA, Azure DevOps, etc.Bachelor’s degree CSM, ITIL V 3, Six Sigma and PMP certifications as a plusMinimum 5 years of project / program management experienceMinimum 7 years of experience in a previous role managing key customer relationships, client agreements and cross functional teams.
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À propos d'Avanade

Avanade est le chef de file dans l'offre de services digitaux novateurs, de solutions métiers et d'expériences orientées vers la conception, exploitant la force des équipes et l'écosystème Microsoft. Nos professionnels associent expertises technologique, commerciale et sectorielle pour créer et déployer des solutions utiles pour les clients et leurs consommateurs. Le réseau d’Avanade regroupe 29 000 personnes dans 23 pays. À nos yeux, la collaboration est une véritable culture qui nous permet de mettre à l’honneur la diversité et d’être le reflet des communautés dans lesquelles nous opérons. Nous accueillons tous types de collaborateurs, et cherchons des personnes talentueuses capables d'investir leur personnalité dans leur travail, formons des équipes inclusives et encourageons la diversité à l'intérieur comme à l'extérieur de l'entreprise. Avanade, dont Accenture est le propriétaire majoritaire, a été fondé en 2000 par Accenture LLP et Microsoft Corporation. En savoir plus sur www.avanade.com.