Office 365 Support Analyst
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Description du poste
At Avanade, together we go beyond...
The Office 365 Support Analyst is responsible for providing day-to-day operational support for Microsoft Office 365, including Exchange Online, SharePoint Online, Microsoft Teams, and other Microsoft 365 services. This role requires a customer-focused approach and the ability to provide excellent customer service to end-users. The ideal candidate should have at least one year of experience with Office 365 and Azure, as well as experience with PowerShell scripting. Additionally, the candidate should have 1-2 years of experience in maintaining Exchange Online, Exchange Online Protection, and Microsoft Azure infrastructure.
Key Responsibilities:
- Provide technical support and assistance to end-users of Microsoft Office 365
- Troubleshoot and resolve technical issues related to Office 365
- Work with other IT staff to resolve technical problems and provide executive support
- Refined presentation abilities, and exceptional writing skills to produce articles, develop presentations
- Provide guidance and training to end-users on the use of Office 365 software
- Maintain and support Exchange Online, Exchange Online Protection, and Microsoft Azure infrastructure
- Design and test PowerShell scripts for automation and administration tasks
- Monitor Office 365 applications and proactively identify and resolve issues that may lead to outages
Skills/ Knowledge/ Experience Required:
- At least 2-5 years of IT industry experience, including experience in global IT organizations
- At least 1-2 years of experience with Microsoft Azure, Exchange Online, SharePoint Online, Microsoft 365 technologies, and Microsoft Teams
- At least 1-2 years of experience with PowerShell scripting and Graph API
- Proficiency in Exchange, Active Directory, Azure Active Directory, Office 365, and certificates (public and private PKI), DNS, TCP/IP and routing, SIP fundamentals
- Excellent communication and interpersonal skills, including the ability to build and maintain strong client relationships
- Proven ability to operate effectively within a multidisciplinary team
- Experience with ITIL methodologies
- Strong quality and service orientation
- PowerShell automation experience is necessary.
Nice to have:
- Graduate degree, with a preference for an IT-related field.
- Certifications: MS-720, MS-700, MS-100 certifications are nice to have
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À propos d’Avanade
Avanade est le chef de file des services numériques, infonuagiques et de conseils innovants, des solutions d’affaires et des expériences orientées vers la conception dans l’écosystème Microsoft. Tous les jours, nos 59 000 professionnels dans 26 pays ont un véritable impact humain auprès de nos clients, leurs employés et leurs clients.
Nous avons reçu le titre de partenaire Global de Microsoft de l’année dans l’intégration de systèmes plus souvent que toute autre entreprise. Avec le plus grand nombre de certifications Microsoft (plus de 60 000) et 18 (sur un total de 18) compétences Or de Microsoft, nous sommes dans une position unique pour aider la croissance des entreprises et pour résoudre leurs plus gros défis.
Nous sommes une entreprise axée sur le personnel, engagée à offrir un milieu de travail inclusif où les employés se sentent à l’aise d’être authentiques. À titre d’entreprise responsable, nous mettons en place un monde durable et nous aidons les communautés sous-représentées à réaliser tout leur potentiel.
Détenue majoritairement par Accenture, Avanade a été fondée en 2000 par Accenture LLP et Microsoft Corporation. Apprenez-en davantage sur www.avanade.com.
