Pays:

Canada

Villes:

Toronto

Domaine de spécialisation :

Infrastructure / communications unifiées

Description du poste


At Avanade, together we go beyond...


Office 365 operations Engineer is Subject Matter expert in office 365 with emphasis on Managing Office 365 tenant, deployment, and management of new Office 365 features. Engineer is also responsible for day-to-day operational automation task for exchange online, Microsoft Team, licensing and general office 365 administration and automation. This role requires customer focus and provides great customer service to end users. Candidate should have at least 2 year recent experience with office 365 and PowerShell and Candidate should be able to design and test script in PowerShell. Candidate should have 2-3 years of experience in maintaining exchange online, exchange online protection and Microsoft Identity Infrastructure.



Required Skills:

  • At least 2-5 years of IT industry experience required, including global IT organizations
  • 2-3 Years of experience in managing projects.  
  • Minimum 2-3 years of experience in office 365 technologies  
  • Minimum 1 year experience in Teams administration including teams voice. 
  • Minimum 1 year Office 365 tenant administration experience. 
  • Intune (Conditional Access \ MDM \ MAM) 
  • Clients (Outlook, Outlook for Mac,  Mobile Devices) 
  • Knowledge of Permissions  (Tenant \ Security & Compliance Center \ Exchange Online) 
  • 1-2 years of experience in PowerShell, Graph API (Application Programming Interfaces)  
  • Proficiency in Exchange, Active Directory, Azure Active Directory, Office 365 and certificates (public and private PKI (Public Key Infrastructure), DNS (Domain Name System), TCP/IP and routing, SIP fundamentals 
  • Excellent communications and soft skills including the ability to build, enrich and maintain strong client relationships. 
  • Proven ability to operate effectively within a multidisciplinary team. 
  • Experience with ITIL methodologies. 
  • Strong quality and service orientation 
  • PowerShell Automation experience necessary. 

Key responsibilities:   


Specifically responsible for: 


  • Avanade Office 365 operation and engineering support   
  • Designing, deploying and managing rollout of Office 365 features and technologies. 
  • Stay current of all things Office 365, including changes & updates, roadmap & releases, and third-party solutions 
  • Document system configurations, standards and procedures.. 
  • Organize project work, outlining findings and recommendations.  
  • Managing project and tasks 
  • Design PowerShell scripts – automation includes integation with ServiceNow and office 365  
  • Project management activities including work planning, status reporting, knowledge on sprint and agile management methodology .  
  • Leads, Delivers and reviews/validates in all project stage focus areas 
  • Manage incident escalation and drive towards to end-user satisfaction 


Operation team support  

  • Provide day to day support for higher priority incidents  
  • Provide support to operation team for any escalation  
  • Regular monitoring or Office 365 applications and proactively find any issue which may lead to outage.  
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À propos d'Avanade

Avanade est le chef de file dans l'offre de services digitaux novateurs, de solutions métiers et d'expériences orientées vers la conception, exploitant la force des équipes et l'écosystème Microsoft. Nos professionnels associent expertises technologique, commerciale et sectorielle pour créer et déployer des solutions utiles pour les clients et leurs consommateurs. Le réseau d’Avanade regroupe 29 000 personnes dans 23 pays. À nos yeux, la collaboration est une véritable culture qui nous permet de mettre à l’honneur la diversité et d’être le reflet des communautés dans lesquelles nous opérons. Nous accueillons tous types de collaborateurs, et cherchons des personnes talentueuses capables d'investir leur personnalité dans leur travail, formons des équipes inclusives et encourageons la diversité à l'intérieur comme à l'extérieur de l'entreprise. Avanade, dont Accenture est le propriétaire majoritaire, a été fondé en 2000 par Accenture LLP et Microsoft Corporation. En savoir plus sur www.avanade.com.