Pays:

Canada

Villes:

Calgary, Edmonton, Montreal, Ottawa, Toronto, Vancouver

Domaine de spécialisation :

Gestion de la relation client (GRC)

Description du poste

National Pre-Sales Lead

About the role

The National Pre-Sales Lead is a key offering pre-sales role for the Business Applications Solution Area supporting Business Development teams in initiating and executing sales of Avanade Offerings. This role helps develop and execute sales strategies with the Business Development teams, drives solution shaping and proposal efforts, and provides demonstrations of solutions to prospective clients. This role supports activities to develop industry market demand and industry focused offerings and supports client delivery in envisioning engagements and sales stage knowledge transfer. The ideal candidate will specialize in the D365 for Customer Engagement product (Sales, Customer Service, Field Service, Project Service Automation, Marketing). Knowledge of Power Apps, Power Automate and Power BI is preferred. 


Day to day you will:

  • Serve as the National lead for new D365 CE opportunities and direct large proposal efforts leading virtual teams and collaborating with local and global resources
  • Understand client business needs and industry trends in depth to spark innovative thinking and develop trusted advisor relationships with client executives
  • Work with the Business Development team to develop and execute selling strategies
  • Proactively deliver strategic messages and roadmaps to new and existing clients
  • Lead client workshops and requirements discovery sessions
  • Provide qualification expertise to evaluate client business needs and align them based upon Avanade differentiators
  • Provide solution fit assessment against client requirements
  • Create and deliver innovative solution demonstrations of Avanade offerings, D365 for Customer Engagement and supporting software, including relevant ISV solutions
  • Build relationships with opportunity channel partners to enable collaboration
  • Support business value assessment and business case development
  • Deliver high quality written and oral presentations


Sales and Marketing Support (80%)

  • Build relationships and evangelize Avanade offerings with Accenture, Microsoft, industry groups and clients
  • Provide input to the Region Offering Lead & Marketing Manager in developing & executing plans for brand development, client referrals, market awareness & market positioning
  • Represent Avanade at relevant client and industry events and write POV documents which create positive exposure for Avanade
  • Evangelize D365 Customer Engagement based offerings within the Region
  • Actively participate in Avanade industry and offering development communities and contribute directly to the development of Avanade intellectual property and solution assets


Delivery Support (20%)

  • Participate in envision stage client engagements leading workshops and providing solution design leadership and guidance
  • Sales stage knowledge transfer with project delivery team


Objectives

  • Sales support (sales and revenue targets)
  • Solution asset development and harvesting of field-generated assets
  • Continual growth and maintaining of solution skills and certifications
  • Active leader in Avanade industry communities


About you:

  • 7+ years of experience in Dynamics CRM, working with enterprise-level clients either in pre-sales or customer solution development
  • Delivery/implementation background is desirable
  • Minimum of one full lifecycle CRM implementation, leading a work-stream
  • Demonstrates ‘Customer Focus’, active listening and consultative approach
  • Understands the concepts and applications of Microsoft technologies
  • Knowledge of Power Apps, Power Automate and Power BI is preferred. 

  • Demonstrates excellent written and oral communication skills
  • Bi-lingual is preferred (English and French)
  • Bachelor's Degree

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À propos d'Avanade

Avanade est le chef de file dans l'offre de services digitaux novateurs, de solutions métiers et d'expériences orientées vers la conception, exploitant la force des équipes et l'écosystème Microsoft. Nos professionnels associent expertises technologique, commerciale et sectorielle pour créer et déployer des solutions utiles pour les clients et leurs consommateurs. Le réseau d’Avanade regroupe 29 000 personnes dans 23 pays. À nos yeux, la collaboration est une véritable culture qui nous permet de mettre à l’honneur la diversité et d’être le reflet des communautés dans lesquelles nous opérons. Nous accueillons tous types de collaborateurs, et cherchons des personnes talentueuses capables d'investir leur personnalité dans leur travail, formons des équipes inclusives et encourageons la diversité à l'intérieur comme à l'extérieur de l'entreprise. Avanade, dont Accenture est le propriétaire majoritaire, a été fondé en 2000 par Accenture LLP et Microsoft Corporation. En savoir plus sur www.avanade.com.