Pays:

Canada

Villes:

Toronto

Domaine de spécialisation :

Gestion des services

Description du poste

Do you know how to turn needs into solutions? So do we. 


Our stakeholders trust you to provide solutions to problems because you understand what they need – and how to do it. You are your stakeholders advocate and the authority on how specific systems, applications or process designs can move their business forward. 

About you:
You’re a problem solver, knowing the systems, applications and processes that will make a stakeholder happy, no matter how complex the IT solution and integrating architecture. You bring expertise and creativity to crafting activities and building system prototypes. 

About the job:
Business and IT don’t always speak exactly the same language. It can be hard for companies to know how IT can help tackle their problems and increase profitability. They need you to understand their business and translate their needs into a software solution that will realize results. 

As a D365 CRM Functional Specialist, you’ll:
  • Establish global CRM architecture by integrating solutions across functional lines
  • Recommend the right solutions for your stakeholders’ needs
  • Guide your project team, establishing and tracking achievements, coordinating actions, seeking expert advice, balancing open issues, and contributing to team meetings and reports
  • Define how we measure business and operations success and validate CRM system performance
  • Support stakeholders on CRM standards and prepare them for using their CRM solution by setting training programs and redefining new roles and responsibilities
  • Grow your network through educational opportunities, reading industry publications, building and maintaining your personal and business networks, and joining professional organizations
Your skills:
You’re proud of your positive and lasting stakeholder relationships and the customizations and strategies you’ve built to tackle their business challenges. You also enjoy mentoring junior colleagues. You’re likely to have a Bachelor’s degree or equivalent in an associated subject. 

Ideally, your experience will also include:
  • Leading projects requiring significant coordination, with the freedom to use your own discernment and methodologies
  • Working with D365 Customer Engagement as a technical and/or functional leader
  • Managing a backlog in Azure DevOps following an Agile delivery approach
  • Hands on experience deploying with Microsoft Power Platform solutions for customers in a variety of industries

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À propos d'Avanade

Avanade est le chef de file dans l'offre de services digitaux novateurs, de solutions métiers et d'expériences orientées vers la conception, exploitant la force des équipes et l'écosystème Microsoft. Nos professionnels associent expertises technologique, commerciale et sectorielle pour créer et déployer des solutions utiles pour les clients et leurs consommateurs. Le réseau d’Avanade regroupe 29 000 personnes dans 23 pays. À nos yeux, la collaboration est une véritable culture qui nous permet de mettre à l’honneur la diversité et d’être le reflet des communautés dans lesquelles nous opérons. Nous accueillons tous types de collaborateurs, et cherchons des personnes talentueuses capables d'investir leur personnalité dans leur travail, formons des équipes inclusives et encourageons la diversité à l'intérieur comme à l'extérieur de l'entreprise. Avanade, dont Accenture est le propriétaire majoritaire, a été fondé en 2000 par Accenture LLP et Microsoft Corporation. En savoir plus sur www.avanade.com.