Pays:

Canada

Villes:

Montreal, Toronto

Domaine de spécialisation :

Gestion de la relation client (GRC)

Description du poste

Do you know how to find the right software solutions? So do we.

You are a creative thinker, a self-starter, and an effective communicator.

About you

You are passionate about software and its potential to move organizations forward through innovation. Your super-analytical skills are key to supporting your clients, helping them to identify challenges and making sure that their CRM solution is the best fit for them.

You have a passion for learning teamed with good business sense and time management and can manage your clients’ expectations effectively. You have earned a bachelor’s degree or equivalent in a relevant field and have one to two years of academic experience in your field.

About the job

Working as part of the CRM Solution Development team, you program and put into effect customer relationship management (CRM) systems for some of the top companies in the world. You make sure that the chosen CRM solution is the right one for your client and that their other software applications integrate well, and that it meets their business needs – as well as being easy to use and maintain.

You work alongside the delivery teams, supporting them with CRM solution planning, analysis, design, build and test. You also support in CRM issue escalation and resolution.

Day-to-day, your work will:

Enable the design of conceptual architecture and technical solutions

Use key performance indicators (critical metrics) to measure and test the quality of projects

Improve your clients’ business by identifying potential challenges and supporting improvement through their CRM system

Involve travelling as needed.

Your skills

You’re a superb communicator with some consulting experience, and you’ve already worked with clients to develop and be responsible for an executable plan. You probably already have around two years of meaningful experience, and your skills include:

Working with global and offshore teams

Familiarity with at least one leading commercial CRM system

An understanding of common industry-standard business practices supported by CRM

You will likely have a bachelor's degree in a business or technology-related field. If you are an internal applicant, you likely have one or more of these internal certifications: Simple Interactive Statistical Analysis (SISA) or Architecture of Open Source Applications (AOSA) or Scientific Interface Definition Language (SIDL). Other Microsoft and project management certifications (such as Project Management Professional, Projects in Controlled Environments (PRINCE2), Project Management Institute) are considered valuable.

Using Software as a Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc.

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.


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À propos d'Avanade

Avanade est le chef de file dans l'offre de services digitaux novateurs, de solutions métiers et d'expériences orientées vers la conception, exploitant la force des équipes et l'écosystème Microsoft. Nos professionnels associent expertises technologique, commerciale et sectorielle pour créer et déployer des solutions utiles pour les clients et leurs consommateurs. Le réseau d’Avanade regroupe 29 000 personnes dans 23 pays. À nos yeux, la collaboration est une véritable culture qui nous permet de mettre à l’honneur la diversité et d’être le reflet des communautés dans lesquelles nous opérons. Nous accueillons tous types de collaborateurs, et cherchons des personnes talentueuses capables d'investir leur personnalité dans leur travail, formons des équipes inclusives et encourageons la diversité à l'intérieur comme à l'extérieur de l'entreprise. Avanade, dont Accenture est le propriétaire majoritaire, a été fondé en 2000 par Accenture LLP et Microsoft Corporation. En savoir plus sur www.avanade.com.