Pays:

Canada

Villes:

Montreal, Toronto

Domaine de spécialisation :

Génie logiciel

Description du poste

Customer Relationship Management (CRM) Business Analyst

Do you know what people want and how they can get it? So do we.

You love helping clients harness the power of technology to help solve their business challenges.

About you

You’re passionate about software and how it can help some of the world’s leading companies move forward through innovation. You’re creative, you learn quickly and you enjoy organizing projects.

About the job

As a CRM Business Analysis you are responsible for identifying, developing and putting into practice CRM solutions. You collaborate and give sound advice on project management, business process development and implementation to meet business objectives. You’re comfortable to guide training to help users become confident working with the latest systems and technologies.

Day to day, you will:

Translate your clients’ needs into CRM solutions, including requirements, communication, traceability and re-use

Identify what clients need and transform this into CRM solutions, including requirements, communication, traceability validation and re-use

Collaborate with development and test team members on functional requirements

Work proactively to orchestrate upgrades to the CRM system

Use CRM workflow technology to automate business processes

Stay abreast of updates and new releases in CRM technologies

Guide users on how to use CRM effectively

Travel as needed.

Your skills

You’re an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor’s degree in a relevant field, or equivalent education, and at least three years of relevant experience, including CRM.

Your skills and knowledge include:

Working with clients as well as global teams on how to implement and maintain complex projects

Experience in facilitating projects with offshore teams

Extensive knowledge of CRM systems, especially Microsoft Dynamics CRM and related Independent Software Vendor (ISV) products, and putting business solutions into practice

Business process re-engineering (BRP)

Diagnosing and troubleshooting CRM issues.

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À propos d'Avanade

Avanade est le chef de file dans l'offre de services digitaux novateurs, de solutions métiers et d'expériences orientées vers la conception, exploitant la force des équipes et l'écosystème Microsoft. Nos professionnels associent expertises technologique, commerciale et sectorielle pour créer et déployer des solutions utiles pour les clients et leurs consommateurs. Le réseau d’Avanade regroupe 29 000 personnes dans 23 pays. À nos yeux, la collaboration est une véritable culture qui nous permet de mettre à l’honneur la diversité et d’être le reflet des communautés dans lesquelles nous opérons. Nous accueillons tous types de collaborateurs, et cherchons des personnes talentueuses capables d'investir leur personnalité dans leur travail, formons des équipes inclusives et encourageons la diversité à l'intérieur comme à l'extérieur de l'entreprise. Avanade, dont Accenture est le propriétaire majoritaire, a été fondé en 2000 par Accenture LLP et Microsoft Corporation. En savoir plus sur www.avanade.com.