Pays:

Canada

Villes:

Calgary, Edmonton, Vancouver

Domaine de spécialisation :

Gestion de la relation client (GRC)

Description du poste

Consultant, (CRM) Solution Development 

Do you know what people want and how they can get it? So do we. 

 

You know how to use your professional learning and experience to find the best solutions that will transform businesses. 

 

About you 

You’re passionate about software and its potential to unleash the innovation that moves organizations forward. You’re a fast learner, and self-starter and a creative thinker who understands how to solve business-critical problems for some of the world’s top companies. You’re excited to work with a global technology leader. 

 

About the job 

Your experience is key to all phases of our projects and relationships. You encourage, inspire, consider and collaborate at every level with both colleagues and clients. As a Customer Relationship Management (CRM) Solution Development, Consultant, you collaborate on and contribute to all project phases, and you have the technical knowhow to design, coordinate and put into practice CRM solutions. 

In this role, you will: 

• Contribute to all project phases – plan, analyze, design, build and test 

• Be the lynchpin between clients, colleagues and business partners to ensure high quality and timely resolution of issues 

• Design conceptual architecture and technical CRM solutions 

• Partner with technology and design teams to ensure consistency 

 Understand how to use key performance indicators (KPIs) to create a testing plan to ensure the quality of your projects 

 Collaborate with sales and planning 

• Support continuous improvement to identify potential challenges for your clients, and research non-standard issues 

• Mentor and supervise junior colleagues  

• Travel as needed. 

 

Your skills 

You’re an outstanding leader and communicator who works with your clients to develop and manage action plans, with experience consulting with clients to deliver great results. You have worked with global and offshore teams on implementing and maintaining CRM projects, as well as deploying business systems solutions. 

You have around seven years of experience in Software Development, system design or another relevant field and you are likely to have a Bachelor’s degree in business systems or similar. 

Your technical skills include: 

  • Experience with CRM or other business management software, especially Microsoft Dynamics 

  • Knowledge of common industry-standard business practices supported by CRM 

  • Using Software as a Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc. 

  • Understanding the concepts of relational databases. 

 

About Avanade 
Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com. 


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À propos d'Avanade

Avanade est le chef de file dans l'offre de services digitaux novateurs, de solutions métiers et d'expériences orientées vers la conception, exploitant la force des équipes et l'écosystème Microsoft. Nos professionnels associent expertises technologique, commerciale et sectorielle pour créer et déployer des solutions utiles pour les clients et leurs consommateurs. Le réseau d’Avanade regroupe 29 000 personnes dans 23 pays. À nos yeux, la collaboration est une véritable culture qui nous permet de mettre à l’honneur la diversité et d’être le reflet des communautés dans lesquelles nous opérons. Nous accueillons tous types de collaborateurs, et cherchons des personnes talentueuses capables d'investir leur personnalité dans leur travail, formons des équipes inclusives et encourageons la diversité à l'intérieur comme à l'extérieur de l'entreprise. Avanade, dont Accenture est le propriétaire majoritaire, a été fondé en 2000 par Accenture LLP et Microsoft Corporation. En savoir plus sur www.avanade.com.