Pays:

Canada

Villes:

Montreal

Domaine de spécialisation :

Gestion de la relation client (GRC)

Description du poste

Senior Cons, CRM Bus Analysis

Role Overview:
As a Senior CRM Business Analysis Consultant, you are responsible for identifying, developing, and deploying end-user solutions in Customer Relationship Management (CRM) system. Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements gathering efforts across CRM projects.

Key Role Responsibilities: Day-to-day you will:
- Translate business requirements into CRM business solutions
- Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope
- Contribute to requirements management, including approval, communication, traceability, and re-use
- Contribute to transfer of functional requirements to development and test team members
- Leverage CRM workflow technology to automate business processes
- Determine, in collaboration with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements 
- Stay informed on updates and new releases in CRM technologies
- Educates end users on CRM functionality, as needed

Key Role Skill & Capability Requirements:
You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker.
You are passionate about software and its potential to move organizations forward through innovation.

Technical Requirements:
- Strong knowledge of CRM Systems and business solution implementations
- Demonstrable experience in Business Process Reengineering (BRP)
- Strong knowledge of CRM issue diagnosing and troubleshooting
- Experience with specific technologies as specified by hiring manager

Non-Technical Requirements
- Experience consulng with external clients on complex projects
- Experience working with global teams on CRM technology implementation and maintenance projects
- Experience working with offshore teams to facilitate project work
- Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
Eligibility to obtain Federal Reliability Security clearance

Preferred Cerfications:
Preferred Education Background: You are likely to have a Bachelor’s degree in a relevant field, or an equivalent combination of education and experience.

Preferred Years of Work Experience:
You are likely to have at least 5 years of relevant work experience, including Microsoft CRM systems.


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À propos d'Avanade

Avanade est le chef de file dans l'offre de services digitaux novateurs, de solutions métiers et d'expériences orientées vers la conception, exploitant la force des équipes et l'écosystème Microsoft. Nos professionnels associent expertises technologique, commerciale et sectorielle pour créer et déployer des solutions utiles pour les clients et leurs consommateurs. Le réseau d’Avanade regroupe 29 000 personnes dans 23 pays. À nos yeux, la collaboration est une véritable culture qui nous permet de mettre à l’honneur la diversité et d’être le reflet des communautés dans lesquelles nous opérons. Nous accueillons tous types de collaborateurs, et cherchons des personnes talentueuses capables d'investir leur personnalité dans leur travail, formons des équipes inclusives et encourageons la diversité à l'intérieur comme à l'extérieur de l'entreprise. Avanade, dont Accenture est le propriétaire majoritaire, a été fondé en 2000 par Accenture LLP et Microsoft Corporation. En savoir plus sur www.avanade.com.