Area of expertise:

Delivery Management

Job Description

Do you always deliver what you’ve promised? So do we!

At the heart of every great technology solution is great management, always making sure that the project delivers what it set out to do and matches expectations. A Service Delivery Manager is responsible for the operation, maintenance and support of the deployed IT Service and its Service Offerings. Leads day to day activities to support and ensure quality of an IT Service and its offerings according to agreed SLA’s (Service Level Agreement). 

About you:

You believe that teamwork is the key to delivering successful projects and on a day-to-day basis you always strive to do your best! We believe everyone matters and it is important for us that we deliver as a team. 

Day-to-day, you will:

- Responsible for day to day operations, maintenance and support of a deployed IT Service and its offerings 

- Planning and execution of operational activities for the operation of the deployed IT Service and its offerings including the coordination of the supply of the components making up the IT Service and its offerings 

- Lead and coach the team towards objectives 

- Drive IT Service improvements based on the results of the measurements 

- Manage operational IT Service and its offerings escalations 

- Ensure that appropriate frameworks are used and improved (models, methods, tools, processes, templates etc

- Participate and support negotiations of appropriate SLAs, OLAs and Contracts 

- Serve as a subject matter expert for the overall IT Service and its offerings 

- Participate in Change Approval Boards (CAB’s) to review proposed IT Service and its offerings changes.

Your background and skills include:

- Day to day activities to operate the IT service 

- Certified within ITIL

- Tactical Maintenance planning and implementation 

- Maintenance establishment 

- Underpinning contracts and supplier service levels 

- Lifecycle Management 

- Technical knowledge within cloud based solutions, public facing web and connected services

- Understands the daily operations required to deliver the IT Service 

- Understand the technical composition of the IT Service 

- Understands the dependencies between supporting services and components 

- Ability to take lead in incident and problem management related to the IT Service 

- Has a structured way of working and documenting 

- Ability to plan for and follow up agreements with suppliers 

- Understands and follows security manual and processes 

- Works naturally with continuous improvements 

- Understand how to work pro-actively to minimize business risk related to the IT Service 

- Experience from working in agile projects and project delivery methodology

- Previous experience as a Team Lead or demonstrable experience in leading virtual teams

- Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines

- Scrum certificate is a plus

- Great communication skills in both Swedish and English.

You will probably have a Bachelor’s degree in Business or a technology-related field, and we’d really like it if you are a Project Management Institute certified Project Management Professional. You’re likely to have at least five years of experience in managing teams, as well as large-scale and complex programs and projects.

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at