United States


Charlotte, Dallas

Area of expertise:

Infrastructure / Unified Communications

Job Description

18 month W2 contract

Do you want to be at the forefront of a growing security deployment security practice within the FastTrack Center? Do you like working in a fast-paced environment with a team of smart, highly motivated deployment engineers. Looking for a customer focused, analytical, and high energy candidate to join our team who will be responsible for delivering onboarding support services. The Security Onboarding Engineer will handle the technical aspects of onboarding customers and partners to the Microsoft cloud with a focus on Microsoft Defender Advanced Threat Protection and Office 365 Advanced Threat Protection. This role entails providing proactive guidance and remediation assistance, and as the Onboarding Engineer you will drive the technical execution.

Key business metrics & responsibilities will include:

  • Execute, manage, and lead customers & partners thru the onboarding process by   providing remote guidance and following best practices
  • Utilize your demonstrated technical skills and leadership to assist with resolution   of issues and removing any adoption blockers
  • Assist customers and partners with configuration of onboarding tools and   processes
  • Analyze, develop, and communicate key onboarding process and technology   improvement feedback for the development/engineering teams in order to   enhance the entire deployment cycle
  • Develop, foster, and maintain effective working relationships with various groups   within the organization including engineering, account teams, enterprise   services\support, and partner teams to deliver key business metrics

Candidate Competencies:

  • Customer obsessed. Look at everything through the eyes of the customer and   their need for a holistic secure solution. Quest to gather feedback obsessively and   invest time and effort in the feedback to continually improve and grow customer   trust.
  • Strong communication skills to effectively drive recommendations and establish   priorities across various customers, partners, senior executives, and organization   boundaries
  • Team player and collaborator with excellent follow up and documentation skills.   Must be able to work and develop a positive relationship with customers of   various size and complexity
  • Self-driven engaging individual with a proven history of demonstrated technical   skills and leadership.
  • Ability to determine root cause of technical issues either on own or in a   collaborative scenario.
  • Strong problem-solving skills are necessary.
  • Ability to ramp up quickly on new features and technologies around threat   protection
  • Knowledge of cloud-based technologies and able to explain why cloud computing   is transforming positive change across industries
  • Must be able to manage time effectively and accurately maintain a weekly   schedule of customer engagements
  • Must be comfortable with ambiguity and open to change while striving for clarity   to drive positive business impact

Required Technical Skills:

  • At least 2 years working experience in SecOps leveraging any or all the following   Threat Protection technologies: Microsoft Defender Advanced Threat Protection,   Office Advanced Threat Protection
  • Hands-on experience with Microsoft Defender Advanced Threat Protection, Office   365 Advanced Threat Protection, Azure Active Directory Premium, and Microsoft   Endpoint Manager (Intune)
  • Ability to trouble-shoot technical issues up through tier 2
  • Above all - the desire and ability to learn is key, and more important than   previous experience with a long list of technologies

Preferred Technical Skills:

  • Exchange Server, Mail Flow, SCCM, EDR, Defender Anti-Virus, Network Firewall   experience.
  • Microsoft Cloud technologies: Microsoft Defender ATP, Office 365 ATP, Microsoft   Endpoint Manager (Intune), Azure Active Directory, Microsoft Threat Protection
  • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • MacOS management experience
  • Microsoft certifications: MCSA Office 365, MS-500, or MCSA/MCSE in another   discipline

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at