Country:

United States

Cities:

Atlanta, Chicago, Dallas, Houston, Los Angeles, New York City, San Francisco, Seattle

Area of expertise:

Customer Relationship Management (CRM)

Job Description

The Dynamics 365 Technical Solution Architect is a key solution pre-sales role for the North America Business Applications Team and will be responsible for driving pre-sales and growth for our Business Applications business.  You will help develop and execute sales strategies with the Business Development teams, drive solution shaping and proposal efforts, and provide demonstrations of solutions to prospective clients.  You support activities to develop industry market demand and industry focused offerings and supports client delivery in envisioning engagements and sales stage knowledge transfer. Ideally, you specialize in D365 for Customer Engagement - Sales and Customer Service. Experience in D365 Marketing, Field Service, Project Operations, and Power Apps is preferred. 

 

Primary Responsibilities:

Sales Support (60%)

  • Serve as the technical solution lead for new opportunities and large proposal efforts leading virtual teams and collaborating with local and global resources
  • Understand client business needs and industry trends in depth to spark innovative thinking and develop trusted advisor relationships with client executives
  • Lead Estimation and design staffing for proposed solutions
  • Work with the Business Development team to develop and execute selling strategies
  • Proactively deliver strategic messages and roadmaps to new and existing clients
  • Lead client workshops and requirements discovery sessions
  • Provide qualification expertise to evaluate client business needs and align them based upon Avanade differentiators
  • Provide solution fit assessment against client requirements
  • Create and deliver innovative solution demonstrations of Avanade offerings, D365 for Customer Engagement and supporting software, including relevant ISV solutions
  • Build relationships with opportunity channel partners to enable collaboration
  • Support business value assessment and business case development
  • Deliver high quality written and oral presentations
  • Build relationships with Microsoft sales & pre-sales counterparts

 Marketing and Offering Development (20%)

  • Build relationships and evangelize Avanade offerings with Accenture, Microsoft, industry groups and clients
  • Provide input to the NA Offering Lead, Industry Leads & Marketing in developing & executing plans for brand development, client referrals, market awareness & market positioning
  • Represent Avanade at relevant client and industry events and write POV documents which create positive exposure for Avanade
  • Evangelize D365 Customer Engagement based offerings within the Region
  • Actively participate in Avanade industry and offering development communities and contribute directly to the development of Avanade intellectual property and solution assets

Delivery Support (20%)

  • Participate in envision stage client engagements leading workshops and providing solution design leadership and guidance
  • Sales stage knowledge transfer with project delivery team

 

Objectives:

  • Sales support (sales and revenue targets)
  • Solution asset development and harvesting of field-generated assets
  • Continual growth and maintaining of solution skills and certifications
  • Active leader in Avanade industry communities

 

Qualifications:

  • Proven experience in Dynamics CRM, working with enterprise-level clients either in pre-sales or customer solution development
  • Technical expertise in D365 and Dataverse
  • Delivery/implementation background is desirable
  • Minimum of one full lifecycle CRM implementation, leading a work-stream
  • Demonstrates ‘Customer Focus’, active listening and consultative approach
  • Understands the concepts and applications of Microsoft technologies
  • Demonstrates excellent written and oral communication skills
  • Bachelor's Degree

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.