Service Delivery Manager
Area of expertise:
As a Service Delivery Manager (Applications) you are one of the most important persons to nurture the long-term relationship between our customers and Avanade.
Once our project team has implemented an application or system, you are responsible for the consecutive management of this application and its broader landscape, including connected applications and possibly the infrastructure.
You will be the daily representation of Avanade towards the customer, linking the customers challenges and problems, to our support and delivery capabilities. Customer enablement and satisfaction is your key concern. You will balance between the very concrete handling of incidents of different kinds and proposing innovative optimisations and changes to evolve our business.
More in detail you will be involved with the following:
Daily follow up and contact with the customer regarding the
Identification of customers’ needs and
Development of the road map for the relevant IT landscapes together with the
Organize service delivery and service
Follow-up and planning on incidents, problems and
Set up and management of budgets and
Resource planning of the shared service team for your assigned customers.
Open and trustful leader who works transparently with team and
Communicative team player who can motivate teams and
Entrepreneur driven to provide your customers with a perfect service.
Higher degree in IT, business or other relevant background, with at least 5 years of relevant working
Experience as a project manager/service manager preferably using Agile methodologies
Knowledge of ERP package(s) and experience in translating Business Requirements to ICT requirements. Functional and/or technical knowledge of Microsoft Dynamics365 F&O or previous versions is a strong
Understanding of modern IT-landscapes;
ITIL certification is an
Language skills: native Dutch, professional knowledge of French and English.
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Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.