Area of expertise:

Business Operations

Job Description

We are looking for a motivated self-starter who is looking to make a large impact by collaborating well with others. The Partner Ecosystem & Alliances Operations Sr. Analyst will be fully dedicated, and accountable Operations Support Resource focused on elevating our responsiveness, support, and accountability in this area.  You will monitor, respond and orchestrate to all inbound emails and requests coming to which is our internal communication portal for executive level questions, requests and issues.


This is a highly visible role and you will ensure timely communication focused on adhering to a 24-hour timeline.  The ideal candidate will have experience in operations roles with proven success managing a large volume of activities while maintaining a high degree of accuracy.


Within a highly collaborative and value driven environment you will be supporting two main pillars (Partner Ecosystem & Alliances):


Partner Ecosystem


  • Manage potential partnership requests (external and internal) and orchestrate cross business unit
  • Work with legal to drive agreements execution and ensure compliance
  • Partner training and certification orchestration
  • Manage key partner material update and release
  • Orchestrate partner investment
  • Front desk management
  • Provide guidance and consultation on overall partner formation lifecycle to ensure rigor and compliance
  • Industrialize our sales tagging process to provide accurate reporting to stakeholders



  • Help facilitate the Microsoft governance processcoordination, Legal compliance actions
  • Facilitate rhythm of the business calls with Microsoft related to Partner center
  • Manage Microsoft Investment, Influence and Incentive programs
  • Manage Microsoft systems and ‘Co-Sell’ activities to connect Avanade and Microsoft sellers across the country
  • Work with the sales team to support sales efforts by leveraging various Microsoft programs, providing thought leadership on incentive structure, and delivering a world-class experience for our clients and Microsoft
  • Work with client representatives and stakeholders to schedule, coordinate and navigate escalations with Microsoft as needed
  • Assist the Alliances organization in understanding process bottlenecks and recommend process refinement to improve and document processes
  • Support with all aspects of Avanade Alliances Operations



The following experience is required for this role:


  • This person has high attention to detail and a pride in the quality output of their work
  • Customer service is a priority in this role and requires a highly responsive individual who treats all matters with a sense of urgency
  • Strong analytical problem-solving ability
  • Must have good communication skills to ensure effective communication with team and stakeholders
  • Require someone who is proactive in all aspects
  • is key in this role and following processes to ensure we provide the utmost customer service to our internal customers
  • PowerBI, Microsoft Excel and SharePoint knowledge
  • Must be willing to work US Eastern time zone three times out of the week
Apply now

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About Avanade

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences on the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help make a genuine human impact on our clients, their customers and their employees. We are the power behind the Accenture Microsoft Business Group, helping companies to engage customers, empower employees, optimize operations and transform products, leveraging the Microsoft platform. Avanade has 50,000 professionals in 26 countries, bringing clients our best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at