Country:

Poland

Cities:

Krakow, Warsaw, Wrocław

Area of expertise:

Corporate Functions

Job Description

Partner Ecosystem Front Desk Analyst

 

The Partner Ecosystem Front Desk Manager will be fully dedicated, and accountable Operations Support Resource focused on elevating our responsiveness, support, and accountability in this area.  You will monitor, respond and orchestrate to all inbound emails and requests coming to partners@avanade.com which is our internal communication portal for executive level questions, requests and issues.

 

This is a highly visible role and you will ensure timely communication focused on adhering to a 24-hour timeline. 

 

Within a highly collaborative and value driven environment you will:

 

  • Work with the Avanade NA Contracts team to request Avanade Partner related documents, manage MNDA creation and submissions using C365 system and collaborate with Contracts team and Ecosystems Legal to further execute.
  • Track and monitor monthly Partner agreements and BI expirations. Communicate and flag to relevant parties
  • Update content such as Partner Ecosystem Map, Formation Guide, Partners in C365 on a quarterly basis
  • Ensure Partner List is accurately and consistently depicting information in conjunction with our Ecosystem Legal Document Library and BI site
  • Upload all executed documents to our Legal Library coming to our Partner inbox for our records
  • Update and post onto our Yammer and Teams site relevant Partner Ecosystem information, updates, and news
  • Research latest news about our Partners and share with Partner Ecosystem Team
  • Ensure links, information, and Partner content are accurate within our partners.avanade.com and external Avanade.com sites
  • Assist in pulling Partner data reports as requested
  • Help facilitate the Microsoft OCP governance process, coordination, Legal compliance actions
  • Facilitate rhythm of the business calls with Microsoft regarding AppSource and Partner center sites

 

The following experience is required for this role:

  • This person has high attention to detail and a pride in the quality output of their work
  • Customer service is a priority in this role and requires a highly responsive individual who treats all matters with a sense of urgency
  • Must have good communication skills to ensure effective communication with team and stakeholders
  • Require someone who is proactive in all aspects
  • Consistency is key in this role and following processes to ensure we provide the utmost customer service to our internal customers
  • Advanced in Microsoft Excel. PowerBI and SharePoint knowledge

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.