United States


Los Angeles, Salt Lake City, San Francisco, San Jose, Seattle

Area of expertise:

Corporate Functions

Job Description

As the Account Operations Lead for the Microsoft Account, you will be part of a team focused on one of the largest and most strategic global accounts within Avanade.  In this position you will provide strong leadership and management of Account business operations, focusing on the development and execution of processes and implementation of change initiatives that improve operational efficiency and profitability. With joint accountability to the Account Executive and Regional DOO, you will work with regional and Account domain leads to develop strategies and ensure compliance with all Avanade policies and internal controls. This is a hands-on, constantly evolving role with our growing business requiring detailed involvement in the business operations, championing the strategic direction of the business as well as effectively directing others.

Day-to-day, you will:

  • Support the Microsoft Account Executive in the day to day functions of the account and sponsor/own strategic projects
  • Translate Account business priorities into operational tactics that direct the business to achieve financial and strategic goals  
  • Implement operational strategy within the Account, partnering with Regional leadership to ensure the execution of consistent operational processes  
  • Participate with Account and regional leadership in formulating current and long-range strategies, objectives, and special projects
  • Own and execute Account business operations, partnering with Finance, HR, Sales, and other stakeholder groups to ensure the smooth running of the business
  • Serve as escalation point for operational issues
  • Responsible for the coordination and integration between other Business Operations teams, such as Scheduling, Resource Operations, Deal Management, and Accenture’s business operations team on the account
  • Lead communication/change management activities on the Account as needed to minimize business disruption

Your technical and non-technical skills include:

  • Experience developing and managing an organization's operations to meet business objectives and strategies
  • Proven ability to coordinate complicated processes across functional areas
  • Demonstrated managerial and leadership experience
  • Strong written and verbal communications

You will likely possess a Bachelor’s degree (or equivalent) in relevant field. An advanced degree (MBA) is preferred, though not required

You will likely have 10-20 years of prior work experience, preferably in consulting or technology

Nature of Work:

Collaboratively sets strategic objectives with other leaders, and other managers as they deliver against strategic plans; monitors operational effectiveness and intervenes to increase likelihood of success.

Scope of Work: Translates high-level strategy into more localized strategy and operational objectives for large-scale and strategically critical workstreams.

Complexity: Highly complex problems, often requiring analysis of near-intangible factors, creative solutioning, and significant networking to succeed. Significant integration of work efforts and inputs are required.

Discretion: Authority to establish standards and shift overall direction of projects and programs in response to functional strategy.

Scope of Financials: Owns a portion of budget within a given business unit.  

Supervision Received: Operates with extreme latitude in determining focus and approach to work objectives.

Knowledge Applied: Applies proficient knowledge of a learned professional occupation / discipline and demonstrable, broad knowledge of business operations and organizational strategy.

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at