Country:

Canada

Cities:

Montreal, Toronto

Area of expertise:

Change Enablement

Job Description


Want to build customer value with digital and turn your ideas into human impact? So do we.


There’s one in every group—the person who dreams big and has the motivation to bring their ideas to life, even as others might roll their eyes and prefer to play it safe. Are you that person? One who isn’t afraid to break the mold and who gets passionate about the power of digital to transform organizations and ways of working? Because we are building teams of people like that to help our clients unlock the power they need now and own what’s next.


At Avanade, we are breaking apart the traditional process of setting strategies and goals first, then finding technologies to achieve them. In the digital age, there’s no time for that linear process. We partner with clients to accelerate value from digital innovation by being ambitious, imaginative – and fast. We believe big and deliver personally. We relentlessly challenge, encourage, and support our client partners and each other.


Want the agility and energy of a start-up, backed by the resources of Accenture, Microsoft and the Center for Information Systems Research at MIT Sloan School of Management? Here you will find a team of people who thrive on turning ideas and innovations into breakthrough results for leading organizations around the globe. Ultimately, we’re not just making business better. We’re making life better for our clients and their customers.


If that sounds like you, you sound good to us. Find your next opportunity at Avanade Advisory.


Key Responsibilities:


A Manager within the Advisory OCM Practice provides execution and tactical project coordination, with Group Manager and/or Director oversight and most likely will manage Transformation projects in the ERP/CRM space and team members at the Consultant and Sr. Consultant level. Primary focus of the OCM Manager role will include:


  • Working in partnership with Avanade Market Unit and technical leads, participation in the development of change solutions and scoping out change efforts that meet the unique needs of the client
  • Application of formal change architectures, models, and frameworks
  • Definition of strategic vision and management and measurement of related change journey
  • Measurement of short- and long-term business outcomes related to organizational change
  • Development of plans to drive successful adoption of the change within the organization
  • Quantitative and qualitative analyses to implement change models
  • Identification and alignment of relevant partners
  • Distribution of timely and relevant information through a coordinated, attractive, and comprehensive communications strategy
  • Organizational design to improve efficiency and mitigate risks
  • Development and execution of strategic training plans to prepare individuals for success during and after the change
  • Assessment of organizational readiness and current state vs. future state gaps


About You:


We are looking for a Change Management Manager to actively participate in providing  quality deliverables for our Enterprise/Fortune 1000 clients:


  • Management of routine workstreams within the context of a larger project, with keen emphasis on ERP and CRM Transformations
  • Coordination of and oversight of work activities and deliverables of more junior resources
  • Executing complex and/or strategic tasks requiring advanced subject matter expertise
  • Current state organizational assessments and gap analysis
  • Future state definition, organizational goals, business function and process definitions
  • Change impact assessment, business readiness and change strategy
  • Partner and leadership assessment, engagement and alignment
  • Communication strategy, key planning and preparation
  • Training strategy with planned and focused content
  • Behavioral change adoption strategy
  • Change adoption measures and measurement program
  • Manage work plan inclusive of Change Management activities
  • Ensure Change Management deliverables are completed to a high level of quality, on schedule, in compliance with contractual requirements, and to client happiness
  • Monitor, control, and report Change Management progress and risks to program leadership in accordance with project protocol
  • Engage in collaborative and constructive client dialogue to evaluate progress against program objectives
  • Maintain effective and trusting working client relationships to facilitate program success and expansion
  • Apply Change methodology used to successfully design and implement complex change —Create and utilize methods, estimators, and frameworks that integrate tightly with the broader
  • Change Management work plan generation, implementation and process management
  • Change Management status report generation and communication


Required / Mandatory Qualifications:


Previous relevant management consulting professional services firm experience, preferably with a global management consultancy firm or niche consultancy in a client-facing capacity.


  • Five+ years of experience in a client facing Change Management role with digital transformation, technical & functional project experience and prior experience with ERP/CRM Transformation
  • Relevant undergraduate degree
  • Experience working in cross-functional and complex, highly matrixed teams
  • Outstanding communication and presentation (verbal and written) skills
  • Attention to detail
  • Ability to be flexible, demonstrate critical thinking and work effectively in fluid, complex environments
  • Ambitious and motivated
  • Proficient in the Microsoft Office product suite
  • Ability to travel regularly to client locations in North America, 80% travel, Monday through Thursday being the norm
  • French speaker


Preferred Role Qualifications:


  • Relevant Organizational Change Management certifications (i.e. Prosci or ACMP)
  • Relevant graduate degree
  • A relevant Advanced Degree or an MBA


Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.