United States



Area of expertise:

Infrastructure / Unified Communications

Job Description

Do you want to play a critical role in helping to drive customer adoption and utilization of Microsoft 365 (Windows 10, Office 365, the Enterprise Mobility and Security (EM+S))?

Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading...

We are the Microsoft FastTrack Center (FTC) - a diverse group of customer-focused individuals that provide guidance to customers who are deploying to the Microsoft Cloud. We collaborate and share findings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud. We are fast-growing and looking for hardworking people with a growth attitude, a passion for solving complex issues, and an obsession for customer happiness.

If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer or peer thanks you for your help, this may be THE career opportunity for you.

Role Description

As a FastTrack Engineer (FE) in the Get Modern team, your focus is to support customers and partners via phone, email, and web with deploying Microsoft Windows 10, Office 365 ProPlus and the Microsoft Edge Browser. You will have the opportunity to foster positive customer relationships while effectively handling challenging situations and driving customer success.

Your key business metrics will be to:

  • Obtain high customer and partner onboarding satisfaction
  • Drive customer success and adoption of their Microsoft software purchase
  • Reduce time/cost to deploy
  • Provide high quality data back to the product teams to help drive service improvement
  • Reduce reactive support incidents
  • Key Responsibilities include:
  • Using your depth understanding of the Microsoft Cloud, with focus on helping customers to adopt Microsoft’s Edge Browser, using Microsoft Endpoint Manager for deployment and configuration.
  • Using your depth understanding of the Microsoft Cloud, with focus on Windows 10 desktop deployment and related technologies including managing Windows as a Service (WaaS), System Center Configuration Manager (SCCM), Microsoft Endpoint Manager, Desktop Analytics (DA), and Windows Update for Business (WufB).
  • Providing consultative advice to our customers and partners that will improve their product experience.
  • Working with the readiness and training team to optimize the curriculum, reducing the delivery time requirement or to enhance the material.
  • Analyzing, developing and communicating key Onboarding process and technology improvement feedback for the FastTrack Center end to end process (Onboarding, Migration and Adoption).

Required Qualifications Include:

  • Technical proficiency in and learning attitude toward application deployment in an enterprise environment using at-scale technologies (Microsoft Endpoint Manager or similar preferred) and related technology, including Group Policy, Mobile Device Management (MDM), Windows as a Service (WaaS), and Azure Information Protection (AIP).
  • Customer and Partner Focus: Demonstrated skills and abilities to consistently build an amazingly positive experience for our customers and Partners.
  • Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.
  • Collaboration: outstanding collaborator on complex multi-faceted programs across multiple groups with varying priorities.
  • Proven ability to work virtually.
  • Communication Skills – Spoken and written English (including technical writing).
  • Demonstrate how to effectively drive recommendations and land priorities across customers, partners, senior leaders and across organizational boundaries. Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
  • Strong technical leadership, relationship building to build, reinforce, motivate and guide the team, customers, and partners

Education: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.

Experience: Technical Consulting experience, or Support experience in a second or third tier role.

Location: Charlotte, NC

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at