Country:

United States

Cities:

Charlotte, Dallas

Area of expertise:

Software Engineering

Job Description

Do you want to play a critical role in helping to drive customer adoption and usage of Microsoft 365 (Windows 10, Office 365, the Enterprise Mobility and Security (EM+S))? 

Are you passionate and excited about working directly with customers and partners to ensure success as they transition their businesses to the Microsoft Cloud? If so, keep reading…

We are a diverse group of customer-focused individuals that provide guidance to customers who are deploying to the Microsoft Cloud.  We collaborate and share learnings and innovate solutions to enable our customers to increase their usage of the Microsoft Cloud.  We are rapidly expanding and looking for talented people with a growth mindset, a passion for solving complex issues, and an obsession for customer happiness.

If you love technology and believe that your abilities can be developed through effort and grit, and it makes your day when a customer or peer thanks you for your help, this may be THE career opportunity for you.

Role Description

As an Engineer, your focus is to support customers deploying to the Microsoft Cloud.  You will represent Microsoft in communications via phone, email, and web to assist customers and partners in deploying Microsoft 365 - which includes Microsoft Windows 10, Office 365, and the Enterprise Mobility and Security (EM+S) suite. You will have the opportunity to foster positive customer relationships while effectively managing challenging situations and driving customer success.

Your key business metrics will be to:

  • Obtain high customer and partner onboarding satisfaction
  • Drive customer success and adoption of all purchased workloads
  • Reduce time/cost to onboard
  • Provide high quality data back to the product teams to help drive service improvement
  • Reduce reactive support incidents

Key Responsibilities include:

Required Qualifications Include:

·       Technical proficiency in and learning attitude toward Windows desktop deployment (Windows 7 or greater with Windows 10 deployment and management experience preferred) and related technology including Windows as a Service (WaaS), Windows Analytics, Windows Update for Business (WufB) and/or System Center Configuration Manager.

  • Customer and Partner Focus: Demonstrated skills and abilities to consistently create an amazingly positive experience for our customers and Partners.

·       Cloud competency: Experience articulating to customers why the cloud and Windows 10, Office 365, and EM+S is a transformational industry change.

  • Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
  • Proven ability to work virtually.
  • Communication Skills – Spoken and written English (including technical writing).  Demonstrate how to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries.  Ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations.
  • Strong technical leadership, relationship building to create, reinforce, motivate and guide the team, customers, and partners

 

Education: Bachelor’s degree in Computer Science, Engineering, Math, or equivalent’s experience.

Experience: Technical Consulting experience, or Support experience in a second or third tier role.


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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.