Country:

United States

Cities:

Chicago

Area of expertise:

Infrastructure / Unified Communications

Job Description

Want to keep learning and be the best at what you do? So do we.


The Analysts within our Client IT Operations team know our productivity tools and systems inside out. They work with many teams on the installation, implementation and upgrade of all local office systems, and they are the first people we call if any problems arise. It’s a job that combines two of Avanade’s passions: cutting-edge technology solutions and industry-leading customer service.

 

Based in our Chicago office, you will provide support and service for all local technology along with remote assistance to our staff. Other teams will look to you to help troubleshoot and resolve issues with all technology in your office.

 

You will also be responsible for supporting the new hire onboarding program. As part of that program, you will be assisting end to end processes around laptop deployment to the new hires. This may also involve presenting to a group of users around productivity tools and help them troubleshoot technology issues.

 

About You:

 

Due to the technical nature of the role, you’ll need at least a BA in Computer Science, Computer Engineering, MIS, Information Technology, or similar, although an equivalent combination of education and experience might also apply.

 

You’ll need to know the Microsoft technology stack and have very strong troubleshooting skills. Foundational knowledge of networking, cloud technologies and security best practices are considered an asset.

 

Excellent communication and customer service skills are a must, with the ability to be comfortable and confident in explaining complex technology solutions in a clear and precise way.

 

 

 

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.