Area of expertise:

Delivery Management

Job Description

Role Overview:

As a Group Manager, Program/Project Management, you will lead large and complex project teams and/or programs and will be accountable for the overall management, planning, and delivery of assigned projects/programs. This role will be responsible for the successful delivery of the services and corresponding customer satisfaction. Additionally, you will be directly involved in channel development and key sales pursuits. You may also serve as a Career Manager or provide technical expertise and mentorship to colleagues.

Key Role Responsibilities:

Day-to-day you will:
- Lead the delivery of the contracted solution on the program level at the agreed upon terms, original deal economics, schedule, and quality level
- Manage overall project/program risks, making adjustments as necessary and obtaining buy-in from senior management for critical project plans, commitment and changes
- Oversee and lead development, implementation and maintenance of the Project Work Plan, including approval for the project's estimated schedule, effort, and cost- Manage accurate development and traceability of requirements during project lifecycle
- Provide strategic direction to all change management activities for project or programs
- As appropriate, support clients managing their change enablement processes to drive business value- Ensure understanding of stakeholder goals and expectations, addresses misalignments, monitors the program to meet/exceed the agreed expectations and communicates back to customer
- Provide project leadership to appropriate onshore, offshore and near shore workforces
- Mentor and develop team members and peers. Provide oversight to management of relationships with project or program suppliers and subcontractors
- Develop strategy for control and governance structures to ensure desired outcomes across projects.
- Coordinate service levels and agreements, and prioritize resources across projects and programs.
- Manage delivery portfolio - monitoring, escalating, and resolving delivery issues internally
- Participate in sales pursuits driving the solution planning and deal shaping process that will help drive business value for our customers

Key Role Skill & Capability Requirements:

Technical skills and knowledge: 
- Demonstrated ability to think and work systematically and logically
- Good understanding of contract terms and interpretation- Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
- Experience in customer expectations management
- Demonstrated experience employing project management methods, tools, techniques
- Working knowledge of Microsoft platform technologies
- In-depth knowledge of Microsoft Project and Team Foundation Server (TFS)
- Good knowledge of Earned Value reporting Other skills and knowledge: - Clear and concise oral and written communication- Negotiation skills- Results oriented / self-directed ability to drive change in unstructured environment- Good client interface and presentation skills- Good business acumen- Time management skills- Customer oriented 
attitude and good interpersonal skills- Good people management skills, including ability to lead a team and mentor individuals in career growth

Experience managing large complex projects (3M USD) and projects Singapore Public Sector experience

Preferred Certifications:

Project Management Institute (PMI) PMP or PgM certification preferred, but not required<br />[INTERNAL USE ONLY] - DMA III attendance recommended<br />[INTERNAL USE ONLY]- SA/ DL/ QAD training attendance recommended targeting certification

Preferred Education Background:

You likely have a Bachelor's degree in business or technology-related field (or equivalent).

Preferred Years of Work Experience:

You likely have about 10+ years of increasingly diverse and/or complex relevant experience.

Preferred Years of Management Experience:

6+ years of direct people management experience

Scope of Work:

Nature of Work: Directs collective work efforts to accomplish strategic goals for given portfolio of projects, programs, and/or clients.

Scope of Work: Translates high-level strategy into more localized strategy and operational objectives.

Complexity: Highly complex problems, often requiring analysis of near-intangible factors, creative solutioning and significant networking to succeed. Discretion: Authority to establish standards and shift overall direction of projects and programs in response to functional strategy Organizational Impact: Work efforts are typically strategic in nature, and may have a lasting, long-term impact on Avanade and/or client operations and strategic direction. If client-facing, should drive client-relationship and sales outcomes. 

Supervision Received: Operates with extreme latitude in determining focus and approach to work objectives. 

Supervision Provided: Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor. Knowledge Applied: Applies expert knowledge of a learned occupation / discipline and demonstrable, broad knowledge of business operations and organizational strategy.

Accountabilities & Metrics:

- Successful project/program delivery

- Customer satisfaction

- Sold margin vs. Delivered margin

- Schedule variance / schedule performance index (SPI)

- Cost variance / cost performance index (CPI)

- DSO (customer pays invoices on a timely basis)

- Percent of project contribution forms completed on-time

- Compliance with Policies

Relevant Additional Details:

This field is reserved for any additional details that may not be globally relevant and consistently vary on a position-by-position basis.

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About Avanade

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences on the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help make a genuine human impact on our clients, their customers and their employees. We are the power behind the Accenture Microsoft Business Group, helping companies to engage customers, empower employees, optimize operations and transform products, leveraging the Microsoft platform. Avanade has 50,000 professionals in 26 countries, bringing clients our best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at