Country:

Canada

Cities:

Montreal

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Do you know how to find the right software solutions? So do we.

You understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues.

About you

CRM is at the heart of everything you do. Whether you’re collaborating on your development team or partnering with your clients, your energy, knowledge and organizational skills encourage and develop the people around you.

About the job

As a Manager in CRM Solution Development, you play a meaningful role in developing effective systems to help your clients track their customer engagement, sales, service, marketing and retention. You’re as comfortable working with your team as you are crafting technical solutions and measuring the efficiency of a project.

Day to day, you will:

Enable the design of conceptual architecture and technical solutions

Use key performance indicators (important metrics) to measure and test the quality of projects

Encourage and support your team in defining technical, operational and user requirements

Lead all aspects of the timely and effective resolution of client issues

Collaborate with multi-functional teams to ensure consistent, positive client interaction, including managing offshore teams

Support sales activities

Travel as needed.

Your skills

You’re likely to have at least five years of CRM experience and a Bachelor’s degree in a field such as information technology, business technology or engineering.

Your skills and experience include:

Excellent client management skills

Experience leading large complex technology projects

A background in managing global CRM teams and working with offshore teams

Perfection in communicating and presenting complex information to technical and non-technical partners

Working independently with minimal supervision

Understanding common industry-standard business practices supported by CRM

Extensive experience with CRM or other business management software, particularly Microsoft Dynamics

Experience with Software-as-a-Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc

Basic grasp of relational databases.

Important Note about this Future Opportunity:

We are actively recruiting and interviewing for this ‘Future Opportunity’ position, however will not be extending offers at the present time. 

The outbreak and spread of COVID-19 has created uncertainty for many, and during this period Avanade is focused on the personal safety and well-being of our employees and candidates. The good news is that Avanade is a 38,000-person organization that depends on new ways of working every day and we’ve been relying on our workplace experience to empower our employees – wherever they’re working – for 20 years now. Thanks to our workplace platforms – the likes of Office 365, Microsoft Teams, SharePoint and more – we’ve been able to continue delivering work seamlessly and connecting with talent to explore opportunities for tomorrow. 

What does that mean for you? It means you can apply and interview virtually, via video, for a future career opportunity without pressure to make a decision. It means that you will have the chance to connect with leaders and hiring managers at your own pace. 

We encourage you to speak candidly with your recruiter about your career aspirations and expectations throughout this recruiting process. In return, we are committed to being transparent with you about our intent and goals around this position. 

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.