Area of expertise:

Customer Relationship Management (CRM)

Job Description

The Subject Matter Advisor is a critical member of the delivery team who leverages his/her experience and expertise in the FSI market to help the delivery team stay current on major design rationale. You will be responsible for the accuracy and quality in which the user requirements are represented.
As a Subject Matter Advisor, you will work with the Technical Delivery Manager, assisting the technical team to deliver a complex program of work at one of Singapore’s most well-known financial services institutions. You will have a deep knowledge of business processes within the financial services industry – in particular Leads and Lending business processes re-design.
You will be responsible for capturing and understanding the full set of customer requirements, and ensuring the successful delivery of this pioneering Dynamics 365 Sales and Services program worth around 11m USD, currently forecast to last 24 months, flexing to a distributed team size of around 80 resources. The success of the delivery will be measured by schedule, budget, customer satisfaction and deliverable quality performance measures. 
You will be able to hold conversations with executive stakeholders about their business strategy and vision. With an understanding of commercial constraints, you will be able to understand and negotiate business requirements directly with challenging clients and communicate and work with the Avanade team as necessary. You will be responsible for working with clients through extensive meetings, and workshops during the planning, designing, building, testing, and maintaining of the solution.

Key Role Responsibilities

Day-to-day you will:
  • Work with the Technical Delivery Manager to translate fuzzy customers’ requirements into implementable solutions.
  • Deal with change requests by balancing scope, schedule, budget, quality, and risks, and manage aspects through formal change management mechanisms
  • Own/review stakeholder analysis, management & communications plan/efforts
  • Own requirements engineering, change control, deliverables, process adherence, risk management, and mitigation activities
  • Own the definition of functional requirements specifications 
  • Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
  • Ensure documentation is both consumable and robust enough to deliver necessary detail, seeing that there is effective collaboration between disciplines for consumption of content
  • Ensure customer satisfaction is maintained to requirements content and scope from elicitation through all other phases of the project(s)
  • During testing phase, contributing to triaging failed tests by being a gatekeeper for the technical team
  • Ensure accurate development and traceability of requirements during project lifecycle

Key Role Skill & Capability Requirements

You are likely a great function expert with significant FSI experience. You understand what that all requirements require a balance of scope, budget, timeline, and effort. More importantly, you know how to connect with clients to reach your desired goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Technical skills and knowledge

We’re looking for someone who can:
  • Be the Authority: You must be the indisputable source on the delivery team on all matters relating to customer requirements, and best practices.
  • Communicate Effectively: You must be able to represent customer’s requirements internally and externally to a wide variety of audiences, from individual contributors to senior management.
  • Learn Continuously: You must be able to grow your expertise at pace with the client landscape and keep the delivery team aligned.
  • Experience in customer expectations management in challenging client environments
  • Demonstrated ability to think and work systematically and logically
  • Working knowledge of Microsoft platform technologies

Other skills and knowledge

  • Familiarity working with global financial services institutions strongly preferred
  • Excellent written and verbal communication skills
  • Excellent presentation and facilitation skills
  • Proven knowledge of the content and purpose of project communications plans
  • Superior ability to interact with clients and develop business relationships
  • Proven ability to communicate effectively with partners and customers
  • Demonstrated experience leading positive change within an organization
  • Customer oriented attitude and good interpersonal skills
  • Good people management skills, including ability to lead a team and mentor individuals in a high-pressure environment

Preferred Certifications

You likely possess a Bachelor's degree in Business, Information Technology, or have an equivalent combination of education and experience. An MBA or equivalent is preferred.

Preferred Years of Work Experience

You likely have about 6+ years of increasingly diverse and/or complex relevant experience.

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at