Country:

United States

Cities:

Charlotte, Dallas

Area of expertise:

Business Analysis

Job Description

Role Description

Build enduring customer relationships to identify business needs, manage intent and to help successfully deploy and adopt products across the M365 Suite.

  • Deliver the FastTrack benefit, lead business value conversations, and showcase product demonstrations and use cases.
  • Influence and obtain customer’s plan for deployment and adoption required to support consumption growth.
  • Reduce implementation risk and drive usage of workloads by educating the customer about adoption resources and partners.
  • Orchestrating of stakeholders including FastTrack, partners, Account Teams and other Microsoft resources to deliver a world class onboarding experience.
  • Build and maintain strong relationships with multiple customer contacts.
  • Alignment of partners, technical and migration SMEs based on customer needs.
  • Capture engagement data and communicate process and technology improvement feedback.
  • Represent the Voice of the Customer by providing feedback using the Insights tool.

Helping you guide start to finish. Usually working 15 clients at a time. Hands Off.

Skills: Organization, Communication, Personable. Role offers a lot of freedom and Autonomy

Required Capabilities

  • End to end customer relationship management by promptly responding to and manage engagements, health and risk alerts.
  • Drive consistent execution of the FastTrack process by keeping up with Service Descriptions, FastTrack playbook, FastTrack offers and updating customer engagement data in FTOP.
  • Cloud adoption competency and staying current with technology trends.
  • Possess the knowledge to articulate FastTrack benefit, end to end onboarding process, why the cloud and M365.
  • Deliver engagement with customer through a One Microsoft Approach which is a seamless customer experience collaborating and coordinating with Microsoft internal stakeholders and Partners.

Skills

  • Technical skills – L100 across M365 Suite
  • Adoption and Change Management – L100 to L200
  • Customer Success (Relationship Mgt) – L300+
  • Project Management (including Risk Management) – L100 to L200
  • Operational Excellence – L300+
  • Communication – L400
  • Collaboration – L400

L100 – L400 (essentials/intermediate/advanced/expert)


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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.