United States



Area of expertise:

Business Analysis

Job Description

Provides consultancy and acts as business value advisers to customers by addressing business goals through alignment of technology, overcoming deployment complexities, and securing customers during onboarding to the M365 suite.

  • Identify the actions needed for a smooth and efficient cloud onboarding.
  • Lead with an identity driven security approach based on Microsoft best practices.
  • Partner with the customer’s IT staff to define a recommended remediation plan.
  • Enable M365 services and deliver governance best practices.
  • Identify and recommend Microsoft value add services to remediate technical blockers.
  • Orchestrate the resolution of technical issues that arise during the onboarding phases, leveraging all available resources such as Support, Premier, ATU, etc. Where applicable, serve as technical Subject Matter Expert in an aligned specialty.
  • Acquire in-depth level technical knowledge on the newest M365 services, with depth expertise in a specific workload, and disseminate information among team members as well as drive service improvements.
  • Cultivate and share knowledge proactively with others through communities, solution documents, and social media to drive strong collaboration across the FTC.
  • Capture engagement data, customer health, and communicate process and technology improvement feedback helping drive product improvement and automation.
  • Represent the Voice of the Customer by tracking and reporting all product blocking issues, and feedback to M365 stakeholders (e.g. PG, PMG, Incubation, etc.) using prescribed channels.

Required Capabilities

  • Understand and describe key attributes of core cloud concepts (PaaS, SaaS, IaaS) and how Microsoft’s offerings (M365/Azure) align to these areas.
  • Adapt communication to stakeholders with different level of technical expertise.
  • Become a Trusted Advisor for the customer’s IT, Security and Business decision maker stakeholders.
  • Possess the knowledge to articulate Microsoft 365 vision and leverage all features across services to maximize customer investment and accelerate transformation.
  • Maintain and utilize readiness to educate and enable customers to realize business value through deployment of key suite features. SMEs maintain advanced level knowledge in their aligned specialty.
  • Consistent execution of the FastTrack process by keeping up with Service Descriptions, FastTrack playbook, FastTrack offers and regularly capturing customer engagement data in FTOP.
  • Cloud adoption expertise and staying current with technology trends across Microsoft and competitors' products and services.
  • Deliver engagement with customer through a One Microsoft Approach: a seamless customer experience collaborating and coordinating with Microsoft internal stakeholders and Partners.
  • Mentor peers and partner technical resources.


  • Office 365 L200
  • EMS L200
  • Windows 10 L200
  • OPP L200
  • Teams L200
  • Networking – L200
  • Identity – L300
  • Cloud concepts – L200
  • Security and Compliance – L300
  • Scripting – L200
  • Problem solving – L300
  • Influencing skills – L300
  • Soft Skills – L300

L100 – L400 (essentials/intermediate/advanced/expert)

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at