Country:

United States

Cities:

Washington DC

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Entry Level Customer Relationship Management (CRM) Solution Developer

Do you know how to find the right software solutions? So do we.

You’re a creative thinker, a fast learner, and a great communicator.

About you

You are passionate about software and its potential to move organizations forward through innovation. Your super-analytical skills are key to supporting your clients, helping them to identify challenges and making sure that their CRM solution is the best fit for them.

About the job

Working as part of the CRM Solution Development team, you program and put into effect customer relationship management (CRM) systems for some of the top companies in the world. You make sure that the chosen CRM solution is the right one for your client and that their other software applications integrate well, and that it meets their business needs – as well as being easy to use and maintain.

You work alongside the delivery teams, supporting them with CRM solution planning, analysis, design, build and test. You also support in CRM issue escalation and resolution.

Day-to-day, your work will:

Enable the design of conceptual architecture and technical solutions

Use key performance indicators (KPIs) to measure and test the quality of projects

Improve your clients’ business by identifying potential challenges and supporting continuous improvement through their CRM system

Involve travelling as needed.

Your skills

You’re a great communicator with some consulting experience, and you’ve already worked with clients to develop and manage an action plan. You probably already have around two years of relevant experience, and your skills include:

Working with global and offshore teams

Familiarity with at least one leading commercial CRM system

An understanding of common industry-standard business practices supported by CRM

Some knowledge of CRM or other business management software, especially if you know Microsoft Dynamics

Using Software as a Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc.

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.