United States


Atlanta, Boston, Chicago, Dallas, Houston, New York City, San Francisco, Seattle

Area of expertise:

Customer Relationship Management (CRM)

Job Description

In a highly visible and North America Leadership role, the Digital Sales and Service Industry Leader-North America acts as a “hands on” pre-sales and industry offering strategy leader to define, implement, and drive strategic initiatives across the Dynamics Platform, with a focus on Sales, Services, Marketing, and Power Apps.  You focus on supporting pre-sales for solutions that create business outcomes for our clients, as well as build, leverage, and maintain partnerships with Accenture and Microsoft.  


Reporting directly to the North America Digital Sales and Services Offering Leader, you have sales and revenue responsibility, providing quality assurance and issue resolution to protect engagement and corporate reputation. You understand and know how to align with “top tier” compliance standards, sighting and raising issues, as appropriate.  


You demonstrate an innovative and ambitious approach to achieve performance targets and establish Avanade as a leader in Dynamics365 and as a #1 Employer of Choice.


Within a Highly Collaborative and Entrepreneurial Environment, You:

  • Partner across a Global organization with Regional, Advisory, and Client Account Partners, identifying and growing both new and existing opportunities
  • As a key strategy driver, you partner with the regional leadership and delivery teams and provide end-to-end solution shaping
  • Partner across our global landscape to determine focus on marquis accounts and premier bids
  • Provide “hands on” support to each region with their end-to-end solution creation and sales strategy
  • As the leader of a global function, you build and lead teams with varied strengths of professionals and use this network to recruit the industries top talent
  • You work with internal business partners to shape forecasting and recruitment strategies, continuously developing plans that align with our firm's goals


Required Experience:

  • Experience in roles with growing responsibility within premier professional services/management consulting or technology firms
  • Passionate about the development and delivery of highly technical services and products
  • Lead and grow a service offering within a highly matrixed, global organization
  • With a focus on Cloud Technology Solutions, you've partnered with Fortune 1000 clients to optimize workplace technologies and physical environments, increasing efficiency and collaboration to improve employee experience and operations
  • Experience delivering complex business technology solutions for client organizations that have contributed directly to, or enabled, improved customer/employee experience, profitability, responsiveness, reputational enhancement, and top talent retention
  • Minimizing security exposure, ensuring compliance, and maintaining customer trust
  • Grow an existing or new service offering by double digits, achieving a validated increase in market share
  • Lead the pursuit of engagements to positive closure, maintaining the relationship through the delivery phase resulting in repeat client business
  • Exposure to all Microsoft Business Applications Products including, but not limited to, Sales, Customer Service, Field Service, Marketing, Power Apps and Customer Insights
  • Consulting experience
  • Create intellectual capital such as white papers, marketing collateral and webinars
  • BA/BS degree or country equivalent experience
  • Master's degree strongly preferred
Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at