Country:

France

Cities:

Paris

Area of expertise:

Customer Relationship Management (CRM)

Job Description

About the role

We are looking for a highly effective hands on Digital Customer Architect to join our team. This person will play a critical role in pre-sales, assessment (primary) and delivery (secondary) of Digital Customer solutions. The Architect works with customer IT and business departments on major, ongoing engagements with internal and external stakeholder visibility. He will be a business and technology subject matter expert and a consultant with deep experience in customer engagement and omni channel, customer service and field service domains.

The applicant will possess the skills to provide insight and direction for the solution, offering both conceptual and practical solutions and recommendations to clients. He has proven experience on delivering digital solutions, preferably leveraging the Microsoft platform in particular.


About you

You will be able to demonstrate:

Ability to consult with clients on complex projects, including in leadership roles
Experience with business development pursuits, leading client pitches, RFPs, proposals, demos and statements of work.
Engagement with cross-functional Avanade teams to translate client digital business strategies into digital solutions that meet client objectives leveraging the whole Microsoft platform
Talent for connecting with offshore and global teams to facilitate project work
Expertise in Defining Digital solutions in line with business and technical landscape and requirements
Ability to lead opportunities and customer proposals
Deep knowledge and experience of Market leading CRM systems and Data Management Platforms

What Avanade offers you

The ability to create change for a living – for our clients and for yourself. Our employees average over 50 hours of professional development per year. And, every employee receives a discretionary allowance as part of our extended benefits program for you to support your work-life balance on what you need to be at the top of your game. In addition, you’ll get to collaborate with passionate colleagues from around the globe on projects that make an impact.


Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.