Digital BA | Digital Innovation Studios
Area of expertise:
Welcome to the Avanade Digital Innovation Studios, where the best in creative and technology mix it up to push the boundaries of innovation. We're a fast-moving, big-idea-dreaming, mishmash of designers, UX architects, technologists, delivery experts, writers, and more, who, when brought together, create transformative digital experiences for some of the biggest and best brands on the planet. Sound like a place you wouldn't mind hanging your hat? Great, in North America you can find us in Atlanta, Chicago, Houston, NYC, Raleigh, Seattle, Vancouver, and Toronto.
About the role
Business analysis includes collecting and interpreting client requirements or problems using technology to connect the business with the right solutions through experience design and technology consulting.
Our Digital Business Analysis are client-facing - building great relationships, and managing stakeholders is critical. As an experienced business analyst, you’re used to working to high standards - in this role you will manage projects and clients at an exceptionally high level.
You will be part of a team that collaborates on how best to approach and implement solutions, as well as how to communicate progress with client and internal stakeholders. You’ll be involved in estimating work, setting up and managing team structures, documenting quality and solution metrics, and highlighting risks and issues that could impact project plans. The Studio model provides the opportunity to lead one or more work streams, many of which are elements of even larger projects.
Working alongside experience design and engineering colleagues, you will help create accurate and detailed project documentation, making sure we stay true to client requirements. As projects evolve, you’ll help refine and deepen our implementation process. Towards completion, you’ll take part in test runs to make sure our solution is of the highest quality. Throughout, you’ll collaborate with your team, Studio director, and other functions to bring whatever is needed to ensure project success.
This is an opportunity to build your management skills and help grow Avanade’s Studio practice, ensuring we always deliver our best work.
This means that day-to-day you will
Identify use cases to define and prioritize technical, functional, and non-functional requirements
Work with customers to understand existing process flows and requirements, then help design processes and proofs-of-concept for new systems or solutions
Communicate effectively with client, experience design, and technical teams to build a common understanding and manage expectations
Transfer knowledge between team members and across delivery disciplines to improve efficiency and quality
Support change management activities and gain buy-in for plans, decisions, and deviations
Leverage client knowledge and relationships to identify sales opportunities
Review requirements from external parties to ensure value for our clients
You’ll need to be a great all-rounder with a good understanding of experience design, a passion for technology, and even better rapport with people. You should be:
Passionate about how we can bring a human-centered approach to using new technology to develop smarter ways of working
A team player, someone who will roll up their sleeves and get involved in the hard work
A relationship manager, building and maintaining strong client partnerships through the difficult times as well as the good times
A mentor to junior team members, guiding and encouraging them as they develop their careers
An excellent communicator and facilitator, able to present our work with passion and flair
You should have three years’ experience supported by a BA in Business or Information technology, and a proven track record of delivering great work.
University degree required
Experience participating in requirements gathering process
Ability to effectively facilitate requirements gathering sessions
Understanding of the bridge between experience design and engineering
Strong client interface and presentation skills
Strong business acumen
Track record of initiative and outstanding performance
Excellent interpersonal skills
Ability to manage customer expectations effectively
Excellent communication skills, both written and oral
Passion for learning
Ability to effectively bridge the gap between the business and IT organizations
Ability to quickly adapt and contribute to solution design across a broad range of industries
Strong time management skills
Strong knowledge of BA techniques, enabling you to contribute with limited supervision
Understanding of various software delivery methodologies
Self-starter, able to complete assigned tasks on time
Willingness to travel (35%)
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Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.
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