Area of expertise:

Customer Relationship Management (CRM)

Job Description

Avanade creates change for a living and joining us is your chance to do the same. Founded in 2000 by Accenture LLP and Microsoft Corporation, we have 22,000 people in more than 20 countries helping the world’s biggest and most innovative organizations realize results in a digital world – with business technology solutions, cloud, and managed services that combine insight, innovation, and expertise in Microsoft technologies. Find out more at


The D365 Digital Service COE Solution Area Architect works with the CoE Team responsible for driving sales and revenue for the D365 Digital Service business through prospecting, acquisition, development, and expansion customer opportunities.


In this role, you are cross-industry and provide technical and solution envisioning expertise to the Area, Country, and Regional Sales and Solution Area Teams. You help develop and execute sales strategies, drive proposal efforts, and provide technical sales support.  You specialize in Microsoft Dynamics CE Solutions for Field Service and/or Customer Service and, therefore, provide deep expertise in lead qualification, opportunity assessment, opportunity development, and proposal development.


Your Primary Responsibilities & Objectives Include:

Sales Support (60%)

  • Proactively delivering strategic messages and roadmaps to both new and existing customers within the Local Account Groups 
  • Working with the Business Development/Sales Team to develop and execute selling strategies
  • Providing pre-qualification expertise to evaluate customers business needs and align them based upon Avanade differentiators 
  • Consistently building depth in breadth in technology expertise thru Avanade’s multiple tools, mandated training, access to enterprise cutting edge engagements 
  • Helping the customer see what is possible with technology (visionary) 
  • Managing customer information using internal tools such as the internal CRM system, deal pricing tool, and/or regional sales spreadsheets 
  • Delivering quality presentations (both written and oral) and customized product demonstrations (POC) 
  • Serving as the Solution Lead for new opportunities and direct proposal efforts 
  • Understand customer business requirements to the depth you are able to spark conversation around new opportunities (the what is possible with technology)


Solution Development (30%) 

  • Building relationships with Accenture, Microsoft, industry groups, and customers 
  • Giving input to the Global COE Team in developing and executing plans for brand development, customer referrals, market awareness and market positioning 
  • Representing Avanade at relevant customer and industry events and write POV documents/conduct webinars which create positive exposure for Avanade’s brand 
  • Contributing to the development of Avanade intellectual property, including assets and knowledge capital 
  • Evangelizing the Field Service and/or Customer Service solutions across the Globe 


Customer Delivery (10%) 

  • Project kickoff support 
  • Customer/Prospect training 


Objectives/Metrics for CoE Solution Area Architect:

  • Sales Support (sales and revenue targets) 
  • Solution Assets
  • Harvesting of Field-generated Assets 
  • Continual Growth and Maintaining of Technical Skills and Certifications 
  • Avanade Capability Readiness and Thought Leader (Solution Architecture and Sales)
  • Active in Avanade Technology Communities while Demonstrating Leadership 
  • Active in Field Service and/or Customer Care Communities while Demonstrating Leadership 


Your Technical & Non-Technical Skills Include:  

  • Deep functional and technical acumen and understanding of Microsoft Dynamics CE for Field Service and/or Customer Service 
  • Understand and articulate integration architectures including development tools/products and standards 
  • Strong Customer Service Orientation 
  • Business Process Analysis and Design 
  • Field Service Industry Expertise 
  • Customer Service Expertise 
  • Contact/Call Center Expertise
  • Strong knowledge of the following D365 (and underlying technologies):
    • Azure (including IoT)
    • Microsoft Power Platform
    • Microsoft Office
    • Resco
  • Demonstrated experience in CRM either in presales or customer solution development - delivery background is strongly preferred
  • Extensive experience with Field Service technologies (eg. FieldOne, IBIS, Wennsoft, ServiceMax) and Contact Centre technologies (eg. Genesys, Avaya, SAP)
  • ERP experience is considered an asset
  • Technical/Other Skills: Microsoft CRM, Microsoft SharePoint, strong background on Microsoft technologies/trends
  • Demonstrated success in the leading and managing of people in a team-based environment
  • Excellent presentation and written & verbal communication skills
  • Strong consulting and client facing skills
  • Bachelor’s degree with technology focus or equivalent work experience

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at