D365 Customer Experience Lead
Area of expertise:
About the role
Solution Areas are what we want to be known for in the market; they are the areas on which our clients most frequently seek our guidance during their digital transformation journey. Within our Solution Areas, we have core Offerings, which are the solutions we deliver to our clients. By specializing in and formalizing these select Offerings, we can deepen our relationships with our clients across their entire business and compete in new areas, helping us to grow our market share.
As a Senior Director, Area Offering Lead, you will be responsible for the overall strategy, performance and growth of the Digital Sales and Services Offering in your assigned geography. You’ll partner closely with both the Regional and the Global Solution Area Leads to implement a strategy for offering identification and investments. In the role, you’ll focus on driving the offering every day; serving as the “face” of the offering internally and externally in your Area, support Offering sales and delivery, support Offering related capability and capacity growth, and support regional relationships with offering alliance partners, Microsoft and Accenture. The Digital Sales and Services Offering delivers a modern sales/service platform with improved end-to-end support for sales and service processes across channels and devices, and typically powered by Microsoft Dynamics CRM and key ISV partners.
In this role, you will oversee full-spectrum, cross-offering solutions delivery for clients. You will partner with Regional Offering Leads to maintain effective business operations, leveraging the Global Solution Area, Center of Excellence, and our Delivery Network as needed, to prepare our organization for market changes.
Day-to-day, you will:
- Collaborate with, coach and support Regional Offering Leads to drive offerings to target clients, across all stages of the deal pursuit, review and approval
- Support the resolution of quality and client delivery issues for offerings and solutions in your Area
- Manage budget against assigned Area metrics; provide forecasting and sales pipeline analysis to support processes
- Effectively position offering and cross-offering value propositions within the Regional sales channels
- Develop strong, effective relationships with Accenture at the offering level
- Partner with the global Center of Excellence (CoE) on offering and asset development
- Act as main point of contact with local partners, primarily Accenture and Microsoft, to review pipeline, educate on our offerings, and ensure the Microsoft platform is considered as part of proposed solutions with clients
- Travel as dictated by the business.
You revel in success, with a leadership track record in developing and growing long term, high value client relationships. You’re adept at communications, especially with influencing and negotiation capabilities that help you establish and grow solutions with key clients. Internally, you enjoy advising leadership teams in the development, production, and promotion of solution offerings to grow a technology services line of business.
In addition, your professional skillset likely includes:
- Experience with sales principles and practices, including business development, marketing, and complex channel management
- Ability to effectively team with peers in a large, matrixed organizations, including significant experience with off-shore teams and delivery
- Experience delivering solutions for client organizations through complex solutions / projects with heavy client interaction Strong consulting / project-based background, including assessing and managing the opportunity and risk associated with large scale, complex projects.
- You likely possess a Bachelor's degree in Business or technology-related field, or an equivalent combination of education and experience. An advanced degree or MBA is strongly preferred, particularly technical (IT, engineering, or related). You likely have about 8 years of relevant technology business leadership experience, including solution sales, creation, delivery and business management, and more than 5 years of demonstrated people and/or business leadership experience, particularly within a consultancy.
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Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.