United Kingdom


Coventry, London, Manchester

Area of expertise:

Customer Relationship Management (CRM)

Job Description

D365 CRM Business Analyst 

Role Overview:

As a D365 CRM Business Analysis Analyst, you will be responsible for identifying, developing, and deploying end-user solutions in CRM systems. Through deep functional knowledge and familiarity with the CRM application in use, you will ensure that client business requirements are met while providing a variety of advisory services around project management, business process development, implementation support, and end-user training as needed. You will also support project planning and requirements gathering efforts across CRM projects

You are likely to have about more than one years of relevant work experience involving MS D365 CRM.

Key Role Responsibilities:

Day-to-day you will:
-Support translation of business requirements into CRM business solutions
-Support requirements management efforts, including approval, communication, traceability, and re-use
-Contribute to transfer of functional requirements to development and test team members
-Leverage CRM workflow technology to automate business processes
-Stay informed on updates and new releases in CRM technologies 
-Educate end users on CRM functionality as needed

Key Role Skill & Capability Requirements:

You are a strong analytical thinker. You enjoy translating client business needs into software capabilities and making sure that end users are adept at using those features. You are a big-picture thinker who knows how to bring improvement to complex systems. 

Your technical skills may include:
-Knowledge of D365 CRM Systems and business solution implementations
-Some knowledge of D365 CRM issue diagnosing and troubleshooting
-Experience with specific technologies as specified by hiring manager

Your non-technical skills may include:
-Some experience consulting with external clients
-Preferred experience working with global and off-shore project teams
-Great communication skills

Travel Requirement

Travel can be up to 80%.  Our projects are based all over the UK. 

If the project to which you are assigned is not within commutable distance, you will usually stay in a hotel room 3 nights per week in order to work on-site 4 days per week.  The 5th day is usually worked from home. 

Due to the nature of our business, this travel requirement is non negotiable.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences on the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help make a genuine human impact on our clients, their customers and their employees. We are the power behind the Accenture Microsoft Business Group, helping companies to engage customers, empower employees, optimize operations and transform products, leveraging the Microsoft platform. Avanade has 50,000 professionals in 26 countries, bringing clients our best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at