Montreal, Ottawa

Area of expertise:

Customer Relationship Management (CRM)

Job Description

 (CRM) Solution Development Consultant

Do you know what people want and how they can get it? So do we.

You know how to use your professional learning and experience to find the best solutions that will transform businesses.

About you

You’re passionate about software and its potential to unleash the innovation that moves organizations forward. You’re a fast learner, and self-starter and a creative thinker who understands how to solve business-critical problems for some of the world’s top companies. You’re excited to work with a global technology leader.

About the job

Your experience is key to all phases of our projects and relationships. You encourage, inspire, consider and collaborate at every level with both colleagues and clients. Working as part of the CRM Solution Development team, you collaborate on and contribute to all project phases, and you have the technical knowhow to design, coordinate and put into practise CRM solutions.

In this role, you will:

Contribute to all project phases – plan, analyse, design, build and test

Be the lynchpin between clients, colleagues and business partners to ensure high quality and timely resolution of issues

Design conceptual architecture and technical CRM solutions

Partner with technology and design teams to ensure consistency

Understand how to use key performance indicators (KPIs) to create a testing plan to ensure the quality of your projects

Collaborate with sales and planning

Support continuous improvement to identify potential challenges for your clients, and research non-standard issues

Mentor and supervise junior colleagues

Travel as needed.

Your skills

You’re an outstanding communicator who works with your clients to develop and manage action plans, with experience consulting with clients to deliver great results. You have worked with global and offshore teams on implementing and maintaining CRM projects, as well as deploying business systems solutions.

You have at least three years of experience in project management, system design or another relevant field and you are likely to have a Bachelor’s degree in business systems or similar.

Your technical skills include:

Experience with CRM or other business management software, especially Microsoft Dynamics

Knowledge of common industry-standard business practices supported by CRM

Using Software as a Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc

Understanding the concepts of relational databases.

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at