Area of expertise:

Customer Relationship Management (CRM)

Job Description

As a CRM Project Manager, you are responsible for leading people, project, and program management across an entire CRM system lifecycle. From requirements gathering through implementation, you will work closely with both internal Avanade employees and client stakeholders to ensure on-time, high-quality project delivery. You will also be responsible for the identification and implementation of continuous improvement initiatives, processes, and tools supporting enhancements in productivity, efficiency, issue resolution, and cost.

Day-to-day you will:-Manage collaboration with clients and project teams to develop PMO related tools such as project plans, implementation plans, transition plans, and etc.-Establish and support knowledge management repositories-Support business development activities or thought leadership in support of Talent Community objectives and priorities-Monitor, reports, and responds to issues and risks associated with the project-Balance scope, schedule, budget, quality, and risks associated with the project-Lead development, implementation, and maintenance of detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomes-Manage Avanade and subcontractor staff assigned to the project-Lead change management and change enablement processes throughout project duration-Assist in the sales process, including estimating work effort and expenses using Avanade's standard tools.-Engage and partner with appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs)

Your technical and non-technical skills include:You are likely an experienced project manager with deep CRM roots, someone who can engage with clients and translate their needs into project blueprints, schedules and deliverables.-Extensive experience in CRM solutions (Microsoft Dynamics preferred) and the life cycle of planning, implementing, and maintaining such solutions-Demonstrated experience with operation management, systems security, testing, databases, and mobility considerations-Experience leading large technology infrastructure projects-Experience with specific technologies as specified by hiring managerNon-Technical Requirements-Experience consulting with external clients on complex projects, including in leadership roles-Experience working with global teams on CRM technology implementation and maintenance projects-Experience working with offshore teams to facilitate project work-Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

Preferred Certifications:
PMP Certification Desired

Preferred Education Background:
You are likely to possess a Bachelor's degree in a relevant field from an accredited college or university (Information Technology preferred).

Preferred Years of Work Experience:
You likely have a minimum of 5+ years of relevant experience, including CRM and project management.

Preferred Years of Management Experience
3+ years managing complex teams of business and technical resources

Scope of Work:
Nature of Work: Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans.Scope of Work: Provides operational leadership for work efforts requiring significant coordination.Complexity: Complex problems that consistently span work domains, requiring considerable judgment of contextual factors.Discretion: Wide latitude in approach to work, including ability to reshape work plans, guided by professional best practices and domain expertise.Organizational Impact: Work efforts have significant impact on near- and medium-term Avanade and/or client operations. If client-facing, should contribute to client-relationship and sales outcomes.Supervision Received: Works independently, with occasional validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach.Supervision Provided: Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor.Knowledge Applied: Applies advanced knowledge of learned occupation / discipline and strong business operational acumen.

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at