Montreal, Ottawa, Toronto

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Do you know what people want and how they can get it? So do we.

You love helping clients harness the power of technology to help solve their business challenges.

About you

You see both the big picture and the small details that lead to successful solutions, and you know how to make them all work together. You’re passionate about software and how it can help some of the world’s leading companies move forward through innovation.

About the job

As a CRM Business Analyst Manager, you are responsible for identifying, developing and putting into practice the right CRM solutions. You give sound advice on project management, business process development and implementation to meet business objectives. You’re comfortable to give the guidance and training that helps users work with the latest systems and technologies confidently.

Day to day, you will:

Work with your delivery teams and stakeholders to translate business requirements into CRM solutions

Identify, design and configure CRM solutions, guiding senior client teams, users and IT colleagues

Gather and take ownership of system requirements

Direct functional requirements to your development and test teams

Determine any patches and upgrades required to the CRM system

Guide users on how to use CRM effectively

Travel as needed.

Your skills

You’re an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor’s degree, preferably in Computer Science, Business Administration, Finance or Information Technology. You already have around five years of experience in business systems analysis, design or management, and at least three years of managing business and technical teams.

Your experience includes:

Guiding global teams on complex projects

Implementing and maintaining CRM systems with the support of global teams, especially offshore

Thorough knowledge of CRM systems and putting business solutions into practice

Business process re-engineering (BRP)

Diagnosing and troubleshooting CRM issues.

Using the latest Microsoft Dynamic CRM and related Independent Software Vendor (ISV) products.

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at